Coordinator

Job Description

Title: Coordinator

Company Name: WIST Bangladesh Pvt Ltd.

Vacancy: 1

Age: At least 32 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 5 years

• At least 5 years

• Age At least 32 years

Education

• B.Sc. in EEE

• Water related experience will be preferable

Responsibilities: 

• Ensure the smooth and uninterrupted operation of all Dhaka WASA Water ATM booths.

• Monitor booth performance, uptime, service availability, and service quality to ensure operational efficiency.

• Ensure compliance with operational SOPs, service standards, and Dhaka WASA contractual requirements.

• Supervise the Monitoring Team, Hotline Team, and Reporting Team to ensure effective performance and service delivery.

• Evaluate team productivity and provide guidance to improve performance and accountability.

• Analyze operational data, sales trends, downtime, and customer behavior to identify business improvement opportunities.

• Develop and implement data-driven initiatives to enhance profitability, operational efficiency, and service quality.

• Ensure the accuracy and timely submission of operational reports and performance data to management.

• Prepare special analyses, reports, and recommendations to support management decision-making.

• Lead and coordinate special projects and assignments entrusted by senior management.

• Maintain regular communication with Dhaka WASA officials and address operational queries and requirements.

• Prepare and submit official reports, responses, and supporting documentation to Dhaka WASA.

• Coordinate meetings with Dhaka WASA officials and ensure timely follow-up on agreed action items.

• Analyze operational expenditures and implement cost-optimization initiatives without compromising service quality.

• Coordinate with Operations, Finance, Supply Chain, IT, and other relevant departments to resolve operational issues and ensure the timely completion of cross-functional activities.

Experience: Minimum 5 years

Additional Requirements

• Strong proficiency in Microsoft Excel and Google Sheets.

• Excellent analytical, reporting, and coordination skills.

• Strong problem-solving and decision-making abilities.

• Good report-writing and documentation skills.

• Knowledge of cost control and process improvement techniques.

• Strong time management, organizational skills, and accountability.

• Mobile bill,Weekly 2 holidays,Gratuity
• Festival Bonus: 2
• Salary Review: Yearly

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