Communication with Communities (CWC) Officer

Job Description

Title: Communication with Communities (CWC) Officer

Company Name: Danish Refugee Council

Vacancy: Not specific

Job Location: Cox's Bazar

Employment Status: Contractual

Educational Requirements:
∎ University education or equivalent experience

Job Context:
∎ Overall purpose of the role:
∎ Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Communication with Communities (CwC) Officer to support in the establishment and functioning of a strong information sharing and accountability mechanism which includes effective communication with communities through various communication channels, thus ensuring accountability to affected populations.
∎ POSITION DETAILS:
∎ Type of contract: National contract
∎ Employment Band: H, Non-Managerial role
∎ Start date: 1st November 2019
∎ Duty station: Cox Bazar (Kutupalong and Balukhali refugee camps)

Job Responsibilities:
∎ Responsibilities including but not limited to the following:
∎ Work closely with the Camp management Manager (camp manager) and the Team Leader (TL) to develop appropriate communication materials (posters, leaflets, banners and audio messages);
∎ Ensure these communication messages are effectively communicated with the affected population through Imams, community group meetings, volunteers, block committees and listeners group, and provide their feedback to appropriate service providers;
∎ Engage with communities closely on one-to-one or one-to-group sessions to transfer key information in both top-down and bottom-up approaches;
∎ Provide frequently asked questions to Camp management TL and Manager and share responses back to community;
∎ Identify the most common gaps in information and preparing messaging accordingly;
∎ Provide frequently asked questions to camp management Team Leader and Manager in coordination with the Complaints, Feedback and Response Mechanism (CFRM) Officer and Assistant and share responses back to community;
∎ Update the camp info board and ensure all available information is regularly posted;
∎ Ensure all communication materials or messaging from the CwC working group or any other actors is shared widely with the community;
∎ Work closely with the Cyclone Preparedness Program camp volunteers to ensure early warning messages are reaching all the population;
∎ Organize Focus Group Discussions (FGDs) with different groups in the community to identify major needs and gaps and report back to the Camp Management Manager and TL.
∎ Any other related task as requested by the Camp management Manager.

Additional Requirements:
∎ Experience and technical competencies: (include years of experience) :
∎ 2 year experience working with an INGO in a formal or informal camp setting
∎ Experience in Communications or Social Services is desirable
∎ Willingness to live and work in a challenging environment with limited resources
∎ Languages: (indicate fluency level)
∎ Chittagonian (required)
∎ English (required)
∎ Bengali (required)
∎ All employees are expected to demonstrate DRC’ five core competencies:
∎ Striving for excellence: You focus on reaching results while ensuring an efficient process.
∎ Collaborating: You involve relevant parties and encourage feedback.
∎ Taking the lead: You take ownership and initiative while aiming for innovation.
∎ Communicating: You listen and speak effectively and honestly.
∎ Demonstrating integrity: You act in line with DRC’s vision and values

Application Deadline: October 4, 2019

Company Information:
∎ Danish Refugee Council

Category: NGO/Development