Child Protection Case Management Supervisor

Job Description

Title: Child Protection Case Management Supervisor

Company Name: ActionAid Bangladesh

Vacancy: 1

Age: At least 24 years

Job Location: Cox`s Bazar

Salary: Tk. 78015 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor’s degree in Social Work, Psychology, Sociology, Child Development, or related field (Master’s degree preferred).

• 2 to 3 years
• The applicants should have experience in the following business area(s): NGO

• Age At least 24 years

• Minimum 2-3 years of experience in child protection case management.

• At least 1 years of experience supervising case workers or field teams.

• Experience working in humanitarian or refugee contexts preferred.

• Strong knowledge of CP Case Management Guidelines and Child Protection Minimum Standards.

• Experience with CPIMS+ and safe information management.

• Strong supervision, mentoring, and case analysis skills.

• Ability to handle sensitive cases with professionalism and empathy.

Job Context: Child Protection Case Management Supervisor is responsible for overseeing the delivery and quality of child protection case management services. The position ensures that CP cases are managed in a child-cantered, rights-based, and ethical manner, while providing direct supervision, mentoring, and technical support to CP Case Workers.
Project: Sustainable Solution and protection for the Rohingya Refugee Community in Camps (funded by UNHCR) Project
Duration of Contract: Up to 31 December 2026 (if not extended)
Key responsibilities include (not limited to)

• Child Protection Case Management

  • Oversee day-to-day CP case management activities, including identification, assessment, case planning, referrals, follow-up, and case closure.

  • Ensure cases are managed in line with inter-agency CP Case Management Guidelines and national child protection frameworks.

  • Support case workers in managing complex, high-risk, or sensitive cases, including abuse, neglect, exploitation, child labor, and child marriage.

  • Ensure Best Interest Determination (BID) are applied where required.

  • Participate in case conferences and provide case-level technical guidance.

• Supervision and Team Management

  • Provide direct supervision to CP Case Workers through regular case reviews, field mentoring, and coaching.

  • Conduct individual and group supervision sessions, including technical and supportive supervision.

  • Review case files regularly to ensure accuracy, completeness, and quality.

  • Identify capacity gaps and recommend training or coaching support.

• Documentation and Information Management

  • Ensure proper, confidential, and ethical documentation of all CP cases.

  • Support and monitor use of CPIMS+ or other approved case management tools.

  • Ensure safe storage, controlled access, and responsible sharing of child protection information.

  • Maintain updated case tracking and referral records.

• Referral Pathways and Coordination

  • Facilitate referrals and follow-up with GBV, Health, MHPSS, Education, Legal Aid, and other relevant services.

  • Maintain functional referral pathways and coordination at field level.

  • Coordinate with community volunteers and focal points for safe identification and follow-up of cases.

• Capacity Building and Quality Assurance

  • Support onboarding and orientation of new CP Case Workers.

  • Facilitate on-the-job learning, refresher sessions, and practical guidance on CP case management.

  • Contribute to quality assurance processes, including internal reviews and supervision checklists.

  • Promote adherence to child safeguarding, PSEA, and Code of Conduct standards.

• Reporting and Compliance

  • Prepare and submit regular case management updates to the CP Coordinator.

  • Contribute inputs to donor reports, situation reports, and internal documentation.

  • Support audits, monitoring visits, and evaluations related to CP response services.

• Safeguarding, Security, and Staff Wellbeing

  • Ensure safeguarding and child protection policies are followed at all times.

  • Report and respond appropriately to safeguarding concerns in line with organizational protocols.

  • Support staff wellbeing through debriefing and stress management practices.

  • Comply with ActionAid security protocols and promote a safe working environment.

Relationships: Child Protection Case Management Supervisor will report to Coordinator – Child Protection (Response & Prevention).

• Monthly Gross Salary BDT. 780,15 with other admissible benefits such as mobile & internet allowance, group life insurance etc