Cash In-charge – Registration & Billing

Job Description

Title: Cash In-charge – Registration & Billing

Company Name: Epic Health Care PLC (Diagnostic Center & Specialized Doctor's Chamber)

Vacancy: 1

Age: At least 20 years

Job Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Diagnostic Centre

• Minimum Graduation in any discipline from a recognized university.

• At least 5 years
• The applicants should have experience in the following business area(s): Diagnostic Centre

• Age At least 20 years

• Minimum 5 years of relevant professional experience in Cash Entry/Registration & Billing, preferably in a hospital, diagnostic center, healthcare organization, or other service-oriented organization.

• Proven experience in cash management, billing operations, collection, and financial reconciliation.

• Experience in supervising cashiers, billing executives, or registration and billing teams will be preferred.

• Strong understanding of cash handling procedures, daily collection, billing, refunds, discounts, and transaction verification.

• Ability to maintain accurate financial records and identify discrepancies.

• Strong sense of responsibility, integrity, confidentiality, and accountability.

• Good communication and interpersonal skills.

• Ability to work under pressure and handle high-volume transactions accurately.

• Proficiency in MS Office, particularly MS Excel.

• Willingness to work in shifts, weekends, and holidays when required.

Skills & Expertise

• Cash Management & Control

• Billing & Collection Management

• Cash Reconciliation

• Financial Transaction Verification

• Team Supervision & Leadership

• Patient/Customer Service

• MS Excel & MS Office

• Report Preparation

• Problem Solving & Decision Making

• Attention to Detail

• Documentation & Record Keeping

• Communication & Interpersonal Skills

• Time Management

• Strong numerical and analytical ability

• High level of integrity and accountability

• Ability to work under pressure and manage high-volume transactions

• Supervise and control the daily cash collection and billing activities of the Registration & Billing Department.

• Ensure all cash transactions are properly recorded, verified, and deposited according to organizational procedures.

• Monitor cash counters and ensure sufficient manpower is available for smooth operations.

• Verify daily sales, billing, collection, refund, discount, and adjustment transactions.

• Conduct daily cash reconciliation and identify any shortages, excesses, or discrepancies.

• Ensure proper preparation and submission of daily cash collection and billing reports.

• Monitor and verify cash, card, mobile financial services, and other approved payment transactions.

• Ensure all receipts, invoices, vouchers, and supporting documents are properly maintained.

• Supervise and guide Cashiers, Billing Executives, and related staff to ensure accurate and efficient operations.

• Ensure proper handover and takeover of cash and related documents between shifts.

• Coordinate with the Finance & Accounts Department regarding cash deposits, reconciliation, adjustments, and financial discrepancies.

• Coordinate with Registration, Customer Service, Operations, and other relevant departments to resolve billing and payment-related issues.

• Monitor and control authorized discounts, refunds, cancellations, and billing adjustments in accordance with organizational policy.

• Ensure compliance with approved SOPs, financial controls, billing procedures, and organizational policies.

• Investigate and report any cash discrepancies, irregularities, or suspected financial issues to the appropriate authority.

• Maintain strict confidentiality of patient, financial, and organizational information.

• Prepare periodic reports and provide operational updates to management.

• Train and develop team members regarding cash handling, billing procedures, customer service, and internal controls.

• Ensure professional and courteous behavior toward patients and attendants at the cash and billing counters.

• Perform any other duties assigned by the management.

• Competitive salary based on qualifications and experience.

• Festival Bonus as per organizational policy.

• Annual leave and other leave benefits according to company policy.

• Career development and professional growth opportunities.

• Training and learning opportunities.

• Professional and supportive working environment.

• Opportunities to develop expertise in healthcare billing and financial operations.

• Other benefits as per organizational policy.

• Salary: Negotiable / As per organizational policy.