Care Executive/ Customer care Executive
Job Description
Title: Care Executive/ Customer care Executive
Company Name: Medimine Healthcare PLC
Vacancy: 4
Age: 22 to 32 years
Job Location: Dhaka (Bosila)
Salary: Negotiable
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Hospital, Call Center, Diagnostic Centre
Published: 2025-09-10
Application Deadline: 2025-09-20
Education:
- Bachelor/Honors
Training/experience in BPO, Call Center, or Healthcare Customer Care will get priority.
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Hospital, Call Center, Diagnostic Centre
Skills Required: Communication,Customer Care,Receptionist/ Front Desk
Additional Requirements:
- Age 22 to 32 years
Age 22–32 years (flexible for experienced candidates).
Excellent communication skills in Bangla & English.
Ability to manage patients politely with empathy and professionalism.
Computer literacy (MS Office, email, hospital/diagnostic CRM software).
Ability to work under pressure and handle multiple tasks.
Willingness to work in roster-based shifts, including weekends and holidays.
Responsibilities & Context:
Receive patients and visitors warmly and provide necessary information regarding diagnostic & healthcare services.
Handle inbound and outbound calls (appointment booking, test inquiries, report delivery, and service feedback).
Guide patients for registration, billing, and service procedures.
Ensure proper record-keeping of patient details, bookings, and complaints using software/CRM tools.
Provide accurate information about diagnostic tests, doctors’ schedules, and packages.
Manage patient complaints and escalate issues to management when necessary.
Maintain service standards aligned with BPO/customer care practices (SOP-based, target-driven, polite communication).
Coordinate with laboratory, accounts, and medical staff for smooth service delivery.
Follow up with patients regarding reports, follow-up visits, or service quality feedback.
Work in rotational shifts (morning/evening/night) as per diagnostic center requirements.
Job Other Benifits:
- Mobile bill,Performance bonus,Over time allowance
- Salary Review: Half Yearly
Yearly four incentive bonus
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Healthcare/Medical
