Capacity Building and Communication Officer (CB&CO)

Job Description

Title: Capacity Building and Communication Officer (CB&CO)

Company Name: Society for Health Extension and Development (SHED)

Vacancy: --

Age: At most 35 years

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): NGO

Master’s degree in Communication, Development Studies, Social Sciences, Anthropology, Public Health, or related field

• At least 5 years
• The applicants should have experience in the following business area(s): NGO

• Age At most 35 years

Experience

 Minimum 5 years of experience in SBC programming, communication, or capacity building in NGO/INGO sector

 Experience in UNICEF-supported or humanitarian programmes (preferred)

 Experience in Rohingya or emergency response context (preferred)

Skills & Competencies

 Strong knowledge of SBC, RCCE, AAP, ESS, DRR, and safeguarding frameworks.

 Excellent report writing and communication skills in Bangla and English.

 Experience in developing IEC/BCC materials.

 Strong facilitation and training skills.

 Analytical and problem-solving ability.

 Proficiency in Microsoft Office and digital communication tools.

 Ability to work under pressure and meet deadlines.

Core Competencies

 Strategic communication and facilitation

 Accountability and transparency

 Innovation and creativity

 Collaboration and teamwork

 Results-oriented approach

 Cultural sensitivity and inclusiveness

Deliverables

 Contextualized SBC communication materials aligned with UNICEF standards.

 Conducted capacity-building sessions with documented participation and outcomes.

 High-quality narrative reports and documentation outputs.

 Strengthened compliance integration across programme interventions.

 Improved staff capacity on SBC, AAP, ESS, RCCE, and DRR approaches.

Job Purpose:

The Capacity Building & Communication Officer (CB&CO) is responsible for leading the development of communication materials and strengthening project staff capacity on SBC approaches, including inclusive community engagement, AAP-Digital CFRM, ESS, RCCE, DRR, and other UNICEF compliance requirements. The position ensures timely, high-quality, evidence-based reporting and systematic documentation in line with donor and organizational standards. The CB&CO establishes functional linkages with MEAL, Programme, Finance, and field teams to ensure accurate information flow and to enhance the capacity of project stakeholders.

Key Responsibilities with Engagement Percentage:

Total Engagement 100%: Communication Materials Development (30%), Capacity Building & Technical Support (30%), Reporting & Documentation (20%), Compliance & Quality Assurance (10%), Coordination & Knowledge Management (10%)

A. Communication Materials Development – 30%

 Lead the design and development of SBC communication materials (IEC/BCC tools, briefs, presentations, digital content, case studies)

 Ensure materials align with UNICEF SBC frameworks, RCCE, DRR, AAP-Digital CFRM, ESS, and inclusive community engagement principles

 Support contextualization of key messages for Rohingya and host community settings

 Review and validate communication outputs to ensure technical accuracy and compliance

 Coordinate with programme and MEAL teams to integrate monitoring findings into communication products

B. Capacity Building & Technical Support – 30%

 Develop and conduct training sessions for staff on SBC approaches, inclusive engagement, AAP, ESS, RCCE, DRR, and safeguarding compliance

 Facilitate refresher training and mentoring for field staff (ISP, CEO, OW, DPM)

 Conduct field visits to identify gaps in SBC implementation and communication practices

 Develop simple guidance notes, toolkits, and learning materials to strengthen staff capacity

 Promote cross-learning and reflection sessions within project teams

C. Reporting & Documentation – 20%

 Support preparation of high-quality narrative reports, case studies, and success stories

 Ensure documentation of lessons learned, positive behavioral changes, and community feedback

 Maintain organized digital and physical documentation systems

 Collaborate with MEAL team to ensure evidence-based reporting

 Ensure all communication and documentation meet donor and organizational standards

D. Compliance & Quality Assurance – 10%

 Ensure integration of UNICEF compliance requirements (AAP-Digital CFRM, ESS, RCCE, DRR, safeguarding) into programme materials and training

 Monitor quality of communication and capacity-building interventions

 Support adherence to safeguarding and accountability mechanisms

 Identify compliance gaps and recommend corrective actions

E. Coordination & Knowledge Management – 10%

 Establish strong functional linkages with MEAL, Programme, Finance, and field teams

 Ensure timely information sharing across departments

 Support development of knowledge management systems for SBC interventions

 Represent the programme in relevant coordination meetings when required

As per Organization/project provision