Call Center Representative and Facebook Page Moderator

Job Description

Title: Call Center Representative and Facebook Page Moderator

Company Name: MEDICO

Vacancy: 6

Age: 22 to 34 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Training Institutes, Coaching Center
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Training Institutes, Coaching Center
• Freshers are also encouraged to apply.

• Age 22 to 34 years

We are looking for a dynamic and customer-focused individual who will handle both phone-based communication (call center) and online communication (Facebook page moderation). The selected candidate will be responsible for answering customer inquiries, providing accurate information, resolving issues, and maintaining a positive brand image across communication channels. This role requires excellent communication skills, patience, and the ability to manage multiple tasks efficiently.

Job Responsibilities

• Handle inbound and outbound customer calls in a polite and professional manner

• Respond to customer inquiries and provide accurate information about our services

• Record customer information, feedback, and issues in the system

• Resolve customer complaints or escalate to the proper department when necessary

• Maintain strong customer satisfaction and meet daily/weekly call targets

• Reply to Facebook page inbox messages promptly and professionally

• Monitor page comments and manage negative or inappropriate interactions

• Assist in posting and updating content on the Facebook page

• Generate leads and engage with the online community to build trust

• Observe unusual activities on the page and report to management

• Collaborate with team members and follow supervisor instructions

• Prepare and submit regular reports on communication activities