Call center
Job Description
Title: Call center
Company Name: Dhaka Eye Care Hospital
Vacancy: 10
Age: 18 to 35 years
Job Location: Dhaka (Uttara Sector 7)
Salary: Negotiable
Experience:
- 1 to 5 years
- The applicants should have experience in the following business area(s): Hospital
Published: 2025-08-12
Application Deadline: 2025-08-31
Education:
- Bachelor/Honors
- HSC
Call Center related Any kind Of Course
Requirements:
- 1 to 5 years
- The applicants should have experience in the following business area(s): Hospital
Skills Required:
Additional Requirements:
- Age 18 to 35 years
Responsibilities & Context:
1. Customer Interaction
Answer inbound calls, emails, and chat messages in a timely and professional manner.
Make outbound calls for follow-ups, feedback, or promotions.
Listen actively to customer concerns and respond appropriately.
2. Problem Resolution
Provide accurate information about products, services.
Identify customer needs and offer suitable solutions.
Escalate complex issues to the appropriate department or supervisor.
3. Data & Record Management
Document all customer interactions in the ERP system.
Update customer profiles and maintain accurate records.
Track and follow up on pending cases until resolved.
4. Sales & Upselling
Promote relevant products or services to customers.
Meet or exceed sales and performance targets.
5. Service Quality
Maintain a polite, friendly, and professional tone at all times.
Follow call scripts and quality standards set by the company.
Participate in regular training sessions to improve skills.
6. Team & Process Support
Coordinate with team members for smooth workflow.
Provide feedback to improve service processes.
Assist in special projects or campaigns when needed.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.71% |
| University of Dhaka | 1.64% |
| Bangladesh Open University | 1.35% |
| Northern University Bangladesh | 1.16% |
| Daffodil International University (DIU) | 1.06% |
| Uttara University | 0.96% |
| Tongi Govt. College | 0.87% |
| Dhaka College | 0.87% |
| Sonargaon University | 0.87% |
| Tejgaon College | 0.87% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 79.85% |
| 31-35 | 17.74% |
| 36-40 | 0.39% |
| 40+ | 0.10% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 65.19% |
| 20K-30K | 31.24% |
| 30K-40K | 2.70% |
| 40K-50K | 0.48% |
| 50K+ | 0.39% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 3.38% |
| 0.1 - 1 years | 18.51% |
| 1.1 - 3 years | 37.03% |
| 3.1 - 5 years | 23.14% |
| 5+ years | 17.94% |
