Business Analyst - Software, BankUltimus
Job Description
Title: Business Analyst - Software, BankUltimus
Company Name: LEADS Corporation Limited
Vacancy: Undefined
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in Finance, Accounting, Business Administration, Information Technology (Preferably software) from any reputed university with minimum CGPA of 3.2
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Business Analyst, MIS
∎ The applicants should have experience in the following business area(s):
Software Company, Banks
Job Responsibilities:
∎ Maintaining business & Technical level communication with the clients
∎ Identifying and documenting client/ User requirements
∎ Reporting on requirements progress as input to project status report
∎ Walkthroughs and sign-offs of requirements package
∎ Preparing and conducting requirements presentation for senior executives
∎ Facilitating requirements gathering workshop
∎ Creating Business System Architecture
∎ Reviewing design document and ensuring requirements are met
∎ Supporting QA and testing team
∎ Reviewing test strategy, test plans and test cases to ensure requirements are met
∎ Documentation of functional and non-functional requirements
∎ Documentation of Non Functional Requirements
∎ Reviewing defects and working with client to determine priority of fix, manual work around etc.
∎ Handle inbound calls and emails with enthusiasm, a passion for customer service, and positive energy to answer questions about products and services.
∎ Provide timely, high quality responses to external and internal customer questions and escalations, while balancing the company's and the customer's needs.
∎ Respond promptly and accurately regarding escalation resolution, while actively navigating internal departments and vendors to ensure seamless resolution for all customer issues.
∎ Work closely with development team in an Agile SCRUM environment to refine and support the development, testing and release of functionality
∎ Operate within the Support procedures, standards and policies.
∎ Engage in company-sponsored and self-motivated training and learning opportunities to expand technical and soft skills, as required, for effective performance.
∎ Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.
Additional Requirements:
∎ Strong problem solving skills; gathers and analyses information skillfully
∎ Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.
∎ Capable of managing difficult or emotional customer situations and building rapport.
∎ Ability to understand and escalate issues efficiently and appropriately.
∎ Prioritize effectively within tight schedules and a fast pace environment
∎ Enthusiasm and positive attitude in context to the role.
∎ Strong work ethic and customer service orientation with high integrity and ethics.
∎ Commitment to professionalism, follow-through and attention to detail.
∎ High technical aptitude for assimilating technical concepts and new technology.
∎ Ability to work out of general office hours, which may include early morning hours, late night hours or weekend hours.
∎ Be self-driven and able to work independently as well as in a team
∎ Must be proactive, energetic and determined to meet deadline
∎ Sincerity, honesty, hard work will be the key focus and target oriented
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Profit share, Provident fund, Weekly 2 holidays, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Leave Package: Casual Leave, Sick Leave, Annual Leave, Maternity Leave
∎ Leave Fare Assistance
∎ Internal & External Training
Job Source: Bdjobs.com Online Job Posting
Application Deadline: April 10, 2019
Company Information:
∎ LEADS Corporation Limited
∎ Address : Rupayan Trade Center, 17th Floor, 114, Kazi Nazrul Islam Avenue, Bangla Motors, Dhaka. (At Bangla Motors Roundabout).
∎ Web : www.leads.com.bd
Category: IT/Telecommunication
Send your CV to: [email protected]
