Asst. Officer or Officer, Operations Coordinator

Job Description

Title: Asst. Officer or Officer, Operations Coordinator

Company Name: Akij Resources

Vacancy: 01

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG),Pharmaceutical/Medicine Companies,Group of Companies

• Bachelor of Pharmacy (B.Pharm)
• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• 1 to 2 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG),Pharmaceutical/Medicine Companies,Group of Companies

• Age At least 25 years

• Bachelor’s degree in Business Administration, Pharmacy, Operations Management, or a related field.  

• 1–2 years of experience in operations, retail coordination, or administrative roles (preferably in pharmacy, FMCG, or retail sectors).

• Sound understanding of outlet-level operational processes, documentation, and cross-department workflows. 

• Proficiency in MS Office (Excel, Word, PowerPoint) and data management systems. 

• Willingness to travel regularly for outlet visits and field follow-ups.

To ensure operational consistency, compliance, and efficient communication across outlets and internal teams—supporting Akij Pharmacy’s commitment to service quality, process excellence, and outlet performance.

Responsibilities:

Operational Coordination

• Act as the central point of coordination between pharmacy outlets and internal departments including Supply Chain, IT, Accounts, HR, and Compliance.
• Follow up on outlet operational issues and ensure timely resolution by escalating to the respective teams.
• Monitor daily operational workflows such as product availability, staffing, and utility management at the outlet level.

Surprise Visits & Compliance Checks

• Conduct regular surprise visits to outlets to audit adherence to SOPs, branding standards, cleanliness, product display, expiry control, and customer service quality.
• Identify gaps during visits, provide immediate corrective feedback, and prepare structured reports for management review.
• Monitor invoice and GRN matching, and check documentation accuracy at the outlet level.

Reporting & Documentation

• Prepare daily, weekly, and monthly reports on outlet performance, operational compliance, and incident tracking.
• Assist in the consolidation of sales, inventory, and footfall data from all outlets and generate summary dashboards for internal review.
• Track and maintain records of outlet-level observations, follow-up actions, and improvement status.

Cross-functional Support

• Collaborate with other departments to facilitate the implementation of new initiatives, promotional activities, and operational rollouts.
• Support new outlet setup activities as and when required by coordinating materials, manpower, and logistics.
• Assist in the onboarding process of outlet staff by providing operational orientation or support documentation.

• Mobile bill,Weekly 2 holidays,Insurance,Gratuity,Provident fund
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2