Asst. Manager/ Manager, E-Commerce

Job Description

Title: Asst. Manager/ Manager, E-Commerce

Company Name: Twelve Clothing Ltd. (A concern of TEAM Group)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): Ecommerce Marketing
∎ The applicants should have experience in the following business area(s): Retail Store

Job Responsibilities:
∎ Manage E-Commerce Operation Independently.
∎ Maintain optimal level of customer services at all times by ensuring simplicity in services
∎ Ensure compliance to all legal requirements and monitor all online platforms
∎ Monitor day-to-day activity on the site and its overall performance to achieve goals
∎ Ensure to improve online user experience, increasing website traffic and sales, and develop brand loyalty.
∎ Maintain E-commerce order generation system.
∎ Ensure product handover to the delivery department and track on time delivery.
∎ Liaison with IT department in order to maintain site and keep up to date.
∎ Maintain financial accounts by processing customer adjustments
∎ Ensure to resolve service problems by root cause analyzing of customer's complaints
∎ Generate sales leads
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Monitor to ensure order placement, refunds, or product exchange
∎ Prepare any sort of site or customer related reports as required
∎ Any other tasks given by the authority

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Friday & Alternate Saturday Weekend

Application Deadline: 26 Jan 2021

Company Information:
∎ 19 Jan 2021
∎ Twelve Clothing Ltd. (A concern of TEAM Group)

Category: Marketing/Sales