Associate Officer, Front Desk, BRAC Learning Center (BLC)

Job Description

Title: Associate Officer, Front Desk, BRAC Learning Center (BLC)

Company Name: BRAC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): NGO

Bachelor’s degree in any discipline from a recognised university.

• At least 1 year
• The applicants should have experience in the following business area(s): NGO

Additional Job Requirements:

• Demonstrate knowledge of customer service management and guest relations.
• Apply knowledge of hospitality management and guest service standards.
• Demonstrate proficiency in basic computer applications and relevant software.
• Exhibit strong interpersonal, verbal, and written communication skills.
• Demonstrate empathy, cultural sensitivity, and respect for individual sentiments and diverse backgrounds.
• Demonstrate effective teamwork and collaboration skills.
• Apply guest service management principles to ensure a positive guest experience.
• Manage stress effectively and remain composed in challenging situations.

Experience Requirements:

• Minimum 1 year of relevant work experience in customer service or front desk operations is preferred.

**This position is open for Bangladeshi nationals only.

BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.

Working at BRAC is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.

Job Purpose:

This position is responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.

Key Responsibilities:

• Welcome, greet, and direct visitors, guests, and participants to the appropriate personnel or designated areas.

• Receive, sort, distribute, and dispatch incoming and outgoing mail, documents, and packages.

• Respond to visitors’ inquiries by providing accurate information or referring them to the appropriate personnel.

• Notify relevant personnel of visitors’ arrivals and facilitate timely communication.

• Maintain and update visitor and guest information in the designated software system, ensuring accuracy and confidentiality.

• Coordinate with security personnel and manage front desk communication through the telecommunications system.

• Schedule meetings, coordinate appointments, and facilitate daily office activities.

• Provide courteous and professional assistance to guests and participants to ensure a positive and comfortable experience.

• Monitor and update information on events, training programmes, and other activities organized at BRAC Learning Centre.

• Collect, record, and update feedback from guests and participants in the designated system.

• Perform other relevant duties as assigned by the supervisor to ensure efficient front desk operations and quality guest services.

• Assist guests and participants in completing registration forms and processing their reservations.

Safeguarding Responsibilities:

• Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme`s goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.

Festival Bonus, Contributory Provident Fund, Gratuity, Health and Life Insurance, Maternity/ Paternity Leave, Service charge and others as per policy.