Assistant Manager – TV Service

Job Description

Title: Assistant Manager – TV Service

Company Name: Leading Electronics Company

Vacancy: 1

Age: 26 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 40000 - 50000 (Monthly)

Experience:

• 4 to 6 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

• Diploma in Engineering in Electronics

• 4 to 6 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

• Age 26 to 35 years

1. Service Operations Management

   • Oversee installation, troubleshooting, and repair of TVs and home appliances.

   • Ensure timely resolution of customer complaints and warranty claims.

   • Monitor service turnaround time and first-time resolution rates.

2. Technical Leadership

   • Guide service engineers and technicians in advanced diagnostics.

   • Implement preventive maintenance schedules and SOPs.

   • Introduce new tools, testing equipment, and repair methodologies.

3. Cross-Functional Coordination

   • Collaborate with R&D, Quality Assurance, and Supply Chain for spare parts and product improvements.

   • Support new product launches with service readiness plans.

4. Process & Quality Improvement

   • Track KPIs such as OEE (Overall Equipment Effectiveness), yield rate, and downtime.

   • Apply Lean, Kaizen, and 5S practices to improve efficiency.

   • Ensure compliance with safety, cost, and quality standards.

5. Customer Relationship Management

   • Maintain proactive communication with customers regarding service progress.

   • Build trust through professional and transparent service delivery.

6. Reporting & Documentation

   • Prepare periodic reports on service performance, spare parts usage, and cost efficiency.

   • Recommend process improvements to management.