Assistant Manager – Service Team – Second Supervisor (Medical Equipment)

Job Description

Title: Assistant Manager – Service Team – Second Supervisor (Medical Equipment)

Company Name: Tradevision Limited

Vacancy: 01

Age: 30 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Medical Equipment

• B.Sc./M.Sc. in Engineering or equivalent qualification in a relevant field.

  Candidates with relevant technical/engineering qualifications and experience in medical equipment service are encouraged to apply.

• 5 to 10 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Medical Equipment

• Age 30 to 40 years
• Only Male

• 5–10 years of relevant professional experience, preferably in medical equipment service.

• Experience with Ophthalmic Medical Equipment will be highly preferred.

• Previous experience in service coordination, team supervision, customer handling, and site management will be an added advantage.

• Strong organizational, communication, coordination, and problem-solving skills.

• Ability to manage multiple service activities and coordinate a team of engineers effectively.

• Willingness to travel to customer sites when required.

We are seeking an experienced and responsible Assistant Manager – Service to support the supervision and coordination of our Service Team. The position will act as the second-level supervisor of the Service Team, ensuring proper coordination of engineers, service calls, customer communication, site activities, spare parts, and service-related operations.

• Key Responsibilities

• Attend and participate in internal office meetings and customer meetings as required.

• Allocate and coordinate engineers for different customer sites and ensure timely completion of assigned work.

• Monitor and follow up on service calls, work orders, and service activities through the TVL Apps/system.

• Visit customer sites to monitor service activities and provide necessary technical/operational support.

• Attend customer sites for service marketing, customer visits, and business development activities.

• Develop and maintain strong and professional customer relationships.

• Prepare and communicate official letters, emails, quotations, service communications, and other correspondence with customers and principals.

• Coordinate with all Service Engineers and take operational control of ongoing service activities.

• Monitor pending service calls and ensure proper follow-up until resolution.

• Monitor and coordinate spare parts requirements, availability, movement, and related issues.

• Coordinate with principals regarding technical issues, service requirements, spare parts, and customer concerns.

• Support the Service Team Supervisor/Head in planning, monitoring, and controlling daily service operations.

• Ensure proper documentation and reporting of service activities.

• Guide and support Service Engineers in resolving customer and operational issues.

• Perform any other service-related responsibilities assigned by the management.

• T/A,Mobile bill,Tour allowance,Medical allowance,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Additional Weekly Leave: 3rd Saturday of every month