Assistant Front Office Manager (AFOM)
Job Description
Title: Assistant Front Office Manager (AFOM)
Company Name: Best Western Alliance
Vacancy: Not specific
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Hotel Management, or related major
∎ Skills Required: Front Desk Management
Experience Requirements:
∎ At least 3 year(s)
Job Responsibilities:
∎ Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP's, etc.
∎ Assist daily in the guest reception.
∎ Responds daily all social media feedback, follow up with guest as well as internally.
∎ Communicates effectively and genuinely with guests, team members and other departments.
∎ Assists and often leads guest service training initiatives within the front office department
∎ Maintains a friendly and caring demeanor at all times in a fast paced environment.
∎ Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
∎ Demonstrates team work by co-operating and assisting colleagues as needed.
∎ Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals
∎ Maintains and updates all guest profiles
∎ Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests
∎ Works with all new hires for FD training.
∎ Becomes informed of events/functions in the hotel during shifts.
∎ Maintains a house bank and keeps an accurate report of daily receipts and deposits.
∎ Is able to work with and understand basic financial data and information.
∎ Is able to find guest centric solutions
∎ Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.
∎ Is able to take or assist with reservations.
∎ Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
∎ Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
∎ Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
∎ Maintains a good relationship with repeat guests and their special requests.
∎ Is able to supervise a shift when needed.
∎ Works closely with Sales and their VIP Clients.
∎ Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.
∎ Has knowledge of and assists in all emergency procedures as required.
∎ Attends all mandatory meetings and training classes.
∎ Has knowledge of the names, titles and positions of key people within the hotel.
∎ Has knowledge of the hotel's surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc.
∎ Completes all checklists as assigned.
Additional Requirements:
∎ Age at most 40 years
∎ Must be proficient in Windows, Company approved spreadsheets and word processing
∎ Ability to stand during entire shift
∎ Must be able to effectively communicate both verbally and written
Salary: Negotiable
Application Deadline: September 30, 2019
Company Information:
∎ Best Western Alliance
∎ Address : 29 Agrabad C/A, Chattogram
∎ Web : www.alliancehotel.com.bd
Category: Hospitality/ Travel/ Tourism
Read Before Apply: Only Shortlisted candidates will be called for interview
