General Manager
Job Description
Title: General Manager
Company Name: Best Western Alliance
Vacancy: 01
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ A University Degree in Hotel Management or a related field with experience in Hotel set-up, opening, managing or re-positioning a Hotel with clear track record. Excellent Computer system skills.
∎ Skills Required: Hotel Management
Experience Requirements:
∎ 7 to 10 year(s)
∎ The applicants should have experience in the following area(s):
Hotel Management, Hotel Sales
∎ The applicants should have experience in the following business area(s):
Hotel
Job Context:
∎ Position Title: General Manager
∎ Reports To: Chairman / Managing Director
∎ Position Summary
∎ General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guest.
∎ He/She should be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of our corporate service culture, maximize operations and guest satisfaction. Work very closely with the hotel owners and other stakeholders.
Job Responsibilities:
∎ GM DUTIES AND RESPONSIBILITIES
∎ Oversee the operations functions of the hotel, as per the organizational chart.
∎ Hold regular briefings and meetings with all heads of departments.
∎ Ensure full compliance to Hotel Operating Controls, SOPs, policies, procedures, and service standards.
∎ Ensure that policies and procedures relating to BW franchise compliance are upheld.
∎ Lead all key property issues including capital projects, customer service and refurbishment.
∎ Handling complaints and overseeing the service recovery procedures.
∎ Responsible for the preparation, presentation, and subsequent achievement of the hotel's Annual Operation Budget, Marketing & Sales Plan, and Capital Budget.
∎ Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
∎ Ensure all decisions are made in the best interest of the hotels and management.
∎ Deliver Hotel Budget goals and set other short and long-term strategic goals for the property.
∎ Developing improvement actions, carry out casts savings.
∎ A strong understanding of P&L statements and the ability to react with impactful strategies.
∎ Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
∎ Ensure that monthly financial outlook for Rooms, Foods & Beverage, Admin & General, on target and accurate.
∎ Maximizing room yield and hotel revenue through innovative sales practices and yield management programs.
∎ Prepare a monthly financial reporting for the owners/stakeholders.
∎ Draw up plans and budgets (revenues, costs etc.) for the owners.
∎ Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
∎ Act as a final decision maker in hiring a key staff.
∎ Coordination with HOD's for the execution of all activities and functions.
∎ Overseeing and managing all departments and working closely with department heads on a daily basis.
∎ Manage and develop the hotel Executive team to ensure career progression of all guest complaints.
∎ Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
∎ Provide effective leadership to Hotel Team Members.
∎ Lead in all aspects of business planning.
∎ Respond to audits to ensure continual improvements is achieved.
∎ Corporate Client Handling and take part in new client acquisition along with the sales team whenever required.
∎ Assisting in residential sales as and when required and development with strong sales prospects.
∎ Responsible for safeguarding the quality of operations both (internal external audits).
∎ Responsible for legalization, Occupational Health & Safety Act fire regulations and other legal requirements.
∎ Comply as per management decision.
Additional Requirements:
∎ Age 45 to 55 years
∎ Only males are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Will get other benefits as per company rules.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 Dec 2021
Company Information:
∎ 27 Nov 2021
∎ Best Western Alliance
∎ Address : 29 Agrabad C/A, Chattogram
∎ Web : www.bestwesternalliance.com
∎ Business : International Chain Four Star Business Hotel.
Category: Hospitality/ Travel/ Tourism
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