Airlines Ticketing Officer

Job Description

Title: Airlines Ticketing Officer

Company Name: Digital Group BD

Vacancy: --

Age: Na

Job Location: Rangpur (Pirganj)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Travel Agent

• Bachelor/Honors, Masters.

• Minimum one year. Those who do not meet the minimum criteria need not apply.

• At least 1 years
• The applicants should have experience in the following business area(s): Travel Agent

• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing
• Good Computer Skill.
• Must have experience on Amadeus, Galileo system.

• Provide excellent customer service to passengers by assisting them with ticket purchases, changes, cancellations, and inquiries about flights, fares, schedules, and policies.
• Sell airline tickets to customers either in person at the ticket counter, over the phone, or online through the airline's reservation system.
• Manage flight reservations, including booking, confirming, and modifying reservations as per customer requests.
• Calculate fares, taxes, and fees accurately based on the passenger's itinerary, travel class, and any applicable discounts or promotions.
• Issue electronic or paper tickets to passengers after confirming their bookings and collecting payment.
• Process payments for ticket purchases, including cash, credit/debit cards, vouchers, and other forms of payment accepted by the airline.
• Provide passengers with up-to-date information about flight status, delays, cancellations, and alternative travel options in case of disruptions.
• Assist passengers with baggage-related inquiries, including baggage allowances, fees, restrictions, and lost or delayed baggage issues.
• Inform passengers about special promotions, upgrades, and additional services offered by the airline, aiming to maximize revenue opportunities.
• Maintain accurate records of ticket sales, reservations, transactions, and other relevant data in the airline's reservation system or database.

Job Location: Projapara, Pirganj Sadar, Pirganj, Rangpur.

As per company policy.