AGM / DGM (Credit Realization & Customer Care Dept.)

Job Description

Title: AGM / DGM (Credit Realization & Customer Care Dept.)

Company Name: Notundhora Assets Ltd.

Vacancy: 3

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 10 years

• BBA / MBA / Graduate / Masters from any reputed University

• 5 to 10 years

• Only Female

• Experience of Real Estate will get preference.

Notundhora Assets Ltd. is one of the leading ISO 9001:2015 Certified Companies in the field of Real Estate Sector. We are looking for young, energetic & highly meritorious staffs for our company.

Job Responsibilities:

• Monthly team collection target and individual targets given by the Management must be achieved.
• Develop, implement, and manage credit policies to minimize defaults and bad debts.
• Approve or escalate credit applications based on company policies and risk assessments.
• Monitor payment schedules, follow up on overdue accounts, and ensure timely collection of payments.
• Coordinate with the finance department to implement collection processes, including reminders and escalation to recovery actions if needed.
• Work with clients to negotiate payment plans and handle payment disputes diplomatically.
• Prepare regular reports on credit status, collections, and outstanding debts for management.
• Analyze trends in credit performance, identify areas of concern, and suggest process improvements to mitigate risks.
• Develop and maintain strong relationships with clients to encourage timely payments and foster customer loyalty.
• Provide guidance to clients on credit policies and terms, ensuring transparency and clear communication.
• Resolve customer complaints or payment issues efficiently to maintain a positive client relationship.
• Lead, mentor and train the credit realization team, focusing on achieving departmental goals.
• Set objectives, monitor team performance, and conduct regular reviews to ensure high productivity and effectiveness in collections.
• Foster a culture of accountability and continuous improvement within the team.

• Incentives and other allowances