AAP/CFM Assistant

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor/Honors

• Minimum Bacher’s Degree in any discipline

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

• Age At most 35 years

Experience Requirements:

• At least 2 years of work experiences in community nutrition settings, specially working with CMAM, MIYCN, CMAMI etc., is preferable with a bias to working under such conditions in FDMN camps.

• Technical knowledge of Community management of acute malnutrition (CMAM) programming

• Have good knowledge of Rohingya refugee programs.

• Demonstrated ability to think and manage strategically, plan and meet deadlines.

• Demonstrated leadership and supervisory role to lead a large field team.

• Fluency in English, both written and verbal as well as Bangla.

• Proficient knowledge of standard computer software is desirable.

Age Limit:

• Maximum 35 Years (on 04th November 2026), but for highly potential candidate (s) age can be flexible.

Skills: ESSENTIAL

• Ability and willingness to travel to camps and stay at the field if required.

• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions like long distance walking to sites.

• Excellent spoken and written Local and English languages.

• Good facilitation and mobilization skill.

• Good interpersonal and communication skills

• For extra ordinary/promising candidates, experience can be flexible.

PREFERRED

• Candidates with experience in nutrition programmes, particularly in the camps, will be given preference.

• Previous experience working in CMAM is an asset.

• Knowledge of local dialects (Cox’s Bazar region/ Rohingya dialect is an asset.).

Society for Health Extension and Development (SHED) a National NGO working in Cox's Bazar district is inviting applications from suitable candidates for its Programme title ‘Integrated Nutrition Interventions for Malnutrition Treatment and Prevention in Rohingya Camps & Host communities in Cox's Bazar’. The Programme is jointly funded by UNICEF & UNWFP. SHED is looking for qualified candidates for the post of:

Position Name: AAP/CFM Assistant

Department- Health and Nutrition

Job purpose: Under the direct supervision of MEAL Officer, the CFM Assistant is responsible for assisting in the day-to-day implementation of the Community Feedback and Response Mechanism. Main responsibilities are mostly related to Accountability of Affected People (AAP) and include documentation of feedback and complaints, routing record keeping and reporting. The position requires the ability to work at the field level with a multi-sectoral program team and to interact effectively with a wide variety of community members. This position is based on the camp level at Ukhiya, Cox’s Bazar.

Report to: Sr. MEAL Officer/Nutrition Supervisor-Nutritionist

Supervise to: Volunteer who will be assigned by your site.

Liaises with: The AAP/CFM Assistant will work closely with the Sr. MEAL Officer & Nutrition Supervisor-Nutritionist, and broader nutrition team at field level. S/He will supervise all the site-based nutrition staff including the Registrar, IYCF Counsellor, Commodity Management Assistant, Nurse, Measurer as well as Community Nutrition Supervisor. When requested, s/he will also liaise with internal colleagues including camp coordination bodies and NGOs, in relation to the nutrition program.

Job Location:

• At anywhere in Ukhiya & Teknaf Upazila (Camp area).

Duration: Till 31st December-2026 with a high possibility of extension.

Job Descriptions / Responsibilities:

Under the guidance of Sr. MEAL Officer and Nutrition Supervisor (Nutritionist) supervisors jointly supervision the positions will be responsible for-

Objective 1: Managing Complaints, Feedback and Response

• Assist the Sr. MEAL Officer in working with program staff and beneficiaries to develop structure and methods for managing the complaints and feedback in the field as well maintaining the integrity of information received

• Lodging, directing and follow up of complaints in close coordination with Sr. MEAL officer.

• Take session related to CFM during health education and nutrition sensitization group meeting

• conduct exit interview 4 weekly

• Management of CFM database by ensuring proper documentation and aggregation

• With support from the Sr. MEAL Officer, ensure the collection of quality complaints and feedback across the response

• Interface and support program team members, support program coordination, and policy engagement

• Analyze and prioritize the complaints according to their sensitivity

• Assist in program update for the responsible management and internal information sharing

• Assist Sr. MEAL Officer with data collection processes if needed

• Assist to conduct AAP sessions and monitoring

• Assist with implementation of program evaluations (data collection)

• Support Sr. MEAL Officer in conducting assessments as needed

• Assist in handling, documenting, confidentiality, and security of all information resources related to feedback and complaints from beneficiaries

• Support complaints and Feedback Mechanism, including communicating responses to complaints; liaising with management to ensure prompt follow up on feedback and complaints received

• Support in the improvement and establishment of CRM good practice to ensure accountability and all feedback is responded to in a timely manner

• Ensure confidentially of complaints and information received from various sources

• Closely work with safeguarding and protection officer (another stakeholder)

Objective 2: Reporting Learning and strengthening capacity and cross cutting

• Prepare regular and ad-hoc reports as requested and timely submit to Sr. MEAL Officer

• Participating in training as requested

• Work with field teams to collect information on potential case studies and success stories.

• Other duties as directed by line manager(s)

Objective 3: Ensure organizational policies and donor compliances are in place

• Be aware of, understand and comply with all of SHED's policies and procedures (P4, finance, logistics, HR, security management, PSEA etc.)

• Orient staff and volunteers on SHED's policies and procedures (P4, finance, logistics, HR, security management, PSEA etc.)

• Besides the above-mentioned job activities, you must do any other job assigned by your supervisor & the organization as and when required.

Salary Range:

• Tk. 35,000 (Thirty-Five Thousand Taka only).

Other Benefits:

• As per Organization/project provision