Zonal Manager (Micro Finance Programme)

Job Description

Title: Zonal Manager (Micro Finance Programme)

Company Name: Eco-Social Development Organization (ESDO)

Vacancy: 06

Age: At most 45 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 6 to 8 years
• The applicants should have experience in the following business area(s): NGO

Master’s degree in Business Administration, Finance, Economics, or related field

• 6 to 8 years
• The applicants should have experience in the following business area(s): NGO

• Age At most 45 years

• For highly experience candidates, age will be relaxed

• Minimum 6–8 years of experience in Micro Finance sector

• At least 2–3 years in supervisory/management role

• Strong experience in field operations and branch management

• Strong leadership and team management skills

• Field-oriented problem-solving ability

• Strong communication and coordination skills

• Ability to work under pressure and achieve targets

• Integrity and accountability

ESDO was established in 1988 with the aim of supporting poor and marginalized people affected by the devastating flood and gradually moving towards achieving a broader vision of achieving sustainable, secured, and resilient livelihoods for these poor and marginalized people through improving their overall sustainable development. For the last more than three and a half decades of its development journey, ESDO has set an outstanding example of a sustainable development model for the underprivileged communities of Bangladesh. ESDO has been working in the country's primarily unserved and underserved locations, nurturing a community-focused participatory approach and people's ownership. Consequently, the ESDO's working area has already established an enabling environment. We have made notable achievements in livelihood improvement, food security and nutrition, education, women's empowerment, health, the promotion of children's rights, adolescent and youth engagement, and the rights of ethnic minorities. During this long span, we have adapted to the changing situation and provided the most time-bound effective services, especially to the poor and disadvantaged people. Considering the government's development policies, we are currently implementing a considerable number of projects and programs, including a microfinance program, through a community-focused and people-centered approach to accomplish the government's development agenda and the Sustainable Development Goals (SDGs) of the UN as a whole. One of the most dynamic organizations, ESDO, is expanding its development interventions across 422 upazilas under 56 districts of Bangladesh, thereby reaching over 15.73 million impoverished and vulnerable individuals.

Eco-Social Development Organization (ESDO) is a leading national NGO in Bangladesh, working since 1988 to promote human dignity, social justice, and sustainable development. ESDO operates an extensive Micro Finance Programme nationwide, focusing on financial inclusion, digital innovation, and community empowerment.

Position Overview

ESDO is seeking a dynamic, disciplined, and results-oriented professional for the position of Zonal Manager to ensure effective implementation of Micro Finance operations at the zone level. The incumbent will play a critical role in achieving operational targets, strengthening compliance, and maintaining high performance across branches.

Key Responsibilities

• Supervise and coordinate  Area and branch-level Micro Finance operations within the assigned zone

• Ensure achievement of loan disbursement, recovery, savings, and outreach targets

• Maintain OTR ≥ 98% and PAR ≤ 5%

• Ensure strict discipline, compliance, and operational efficiency

• Monitor performance of  AMs ,Branch Managers, and Field Officers

• Conduct regular field visits, audits, and monitoring activities

• Identify operational challenges and ensure immediate corrective action

• Implement cluster-based geographical model and digital MF systems (SISTE)

• Ensure zero tolerance on financial irregularities and corruption

• Support staff motivation, training, and retention

• Prepare and submit zonal reports to Regional Manager

Key Performance Indicators (KPIs)

• Portfolio growth and quality

• OTR ≥ 98%, PAR ≤ 5%

• Savings mobilization and client outreach

• Staff productivity and retention

• Compliance and discipline at branch level

• Digital system implementation

• Attractive and competitive salary (Negotiable)

• Performance-based incentives

• Provident Fund, Gratuity, Insurance

• TA/DA and field allowances

• Career advancement opportunities