Tour & Visa Counselor
Job Description
Title: Tour & Visa Counselor
Company Name: HOLIDAY PLANNERS BD
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
∎ Skills Required: Airlines, Effective Communication, hotel booking, IATA, Travel management
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s):
online travel agency, Travel Agent, Travel management
∎ The applicants should have experience in the following business area(s):
Travel Agent
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Sound ticketing knowledge on operating Galileo, Sabre ,Amadeus and online based ticketing system
∎ Airline ticketing & reservation, creating PNR, issuing and reissuing ticket.
∎ Create new and maintain existing relationships with local organizations, hotels, companies, etc. in the tourism industry.
∎ Attend networking events and tourism industry events.
∎ Dealing with customers' queries and complaints about ticketing.
∎ Quick respond to clients' query through phone, email, social media & in-person.
∎ Informing the customers about the delay in flight and reporting time at the airport quoted air ticket fares as asked by customers and booked tickets.
∎ Processes cancellations and modifications of reservations.
∎ Liaising with central reservations to communicate new rate plans and promotions
∎ Arrange for the tour package for the groups within the country for inbound & outbound tour.
∎ Design & develop foreign tour packages.
∎ Arrange/follow-up VISA Processing Asia & Europe.
∎ Counseling with clients to choose the better destination.
∎ Describing the sight-seeing and itineraries to the clients.
∎ Handling rude and short tempered passengers politely and diplomatically.
∎ Book hotels & transportation.
∎ Market visit, client hunt & creating market opportunity.
∎ Build a positive interpersonal relationship with clients.
∎ Achieve monthly & annual sales target in coordination with customers.
∎ Knowledge of oral and written communication skill in English.
∎ Experience in public speaking and working with large groups
∎ Self-starter and ability to take initiative to accomplish tasks
∎ Develop Relationship & Liaising with ATAB, IATA, TOAB, BTB, Tour Associations. Hotel Association.
∎ Must have knowledge about MS office, Advance Excel, Adobe Photoshop, Adobe illustrator, networking.
Additional Requirements:
∎ Age 23 to 30 years
∎ Both males and females are allowed to apply
∎ Both males and females are allowed to apply
∎ Minimum 3/5 years working experience in travel agency / airlines including group & corporate travel experience.
∎ Proficiency in operating multi GDS (global distributions system) including reservation, issue, reissue, revalidation and refund process on airline reservations and ticketing, i.e. SABRE, AMADEUS
∎ Good understanding and promote B2B and B2C business nature.
∎ Marketing and selling of major Airlines Tickets, Packages, Tours, Hotel Reservation and Visa Assistance Services etc.
∎ A strong positive clientele relations for generate new travel & tour related business and fair knowledge on tour operation, tour planning, car rental, cruise and hotel reservations.
∎ Ability to have problem solving skills and good liaison with airlines/vendors and capable of sourcing corporate, group and special fares from airlines/vendors.
∎ Ability to handle several project simultaneously under huge work pressure and to work well with all levels of associates within the organization.
∎ Promote company's campaign and different offers.
∎ Handle incoming calls and emails inquiries regarding travel related issues including ticket availability and provides accurate and through information regarding events.
∎ Should possess high level contact with the airlines, vendors and concerned sectors.
∎ Must have on hand clients and ability to create new clients that periodically result is generating revenue and carrying out target oriented sales.
∎ Self-motivated, self-learning and proactive in identifying all possible solutions to help clients.
∎ A comprehensive understanding of office and internet technology (browsers, search engines, email word, excel etc.)
∎ Should have good verbal and written communication skills in English and the ability to prepare daily, weekly, monthly report.
Salary:
∎ Negotiable
∎ Target based salary. Attractive commission will be provided based on performance.
Compensation & Other Benefits:
∎ Mobile bill
Application Deadline: December 9, 2019
Company Information:
∎ HOLIDAY PLANNERS BD
∎ Address : HOUSE-10, ROAD- 7/A, SECTOR-03, UTTARA
∎ Web : https://www.holiday-plannersbd.com
∎ Business : TRAVEL & TOUR AGENT
Category: Hospitality/ Travel/ Tourism
