Support Service/NOC

Job Description

Title: Support Service/NOC

Company Name: DORODEE GLOBAL PVT. LIMITED

Vacancy: 15

Age: 20 to 24 years

Job Location: Dhaka

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• 1 to 2 years
• Freshers are also encouraged to apply.

• HSC
• HSC (Vocational)
• Alim (Madrasah)

• 1 to 2 years
• Freshers are also encouraged to apply.

• Age 20 to 24 years
• Only Male

• Experience on Digital Marketing will be preferred.

• Computer Skills (MS Word, Excel, Web browsing, Facebook & Whats app communication & English Typing) are necessary.

• English & Other language skills will be a plus.

• Attending customers` complaints, and queries through phone calls, email, and other online channels.        

• Customer query replies through online communication channels, such as Facebook, WhatsApp, Linked In, etc.        

• Providing remote support to clients through the online ticketing system.

• Diagnosing, follow up and troubleshooting through the trouble ticketing system.    

• You will be responsible for identifying problems and resolving faults that may arise.

• Contact vendors, take the initiative to solve with the help of the other technical teams of our providers.

• Always focus on client satisfaction during communication.

• Participate in a 24x7 roster duty.

• Festival Bonus: 2

• Accommodation provided by company (single, not family)

• Attendance Bonus

• Employee welfare fund

• Incentives

• Performance Bonus

• Salary Review: Yearly

• Daily snacks & lunch/dinner (based on shift D/N)

• Birthday Celebration

• Weekly Treat

• Other benefits as per company policy