Shift Manager/ Assistant Guest Delight Manager
Job Description
Title: Shift Manager/ Assistant Guest Delight Manager
Company Name: Domino's Pizza Bangladesh
Vacancy: 06
Job Location: Dhaka Division
Employment Status: Full-time
Educational Requirements:
∎ 3 Years Hotel Management Degree/ Diploma, Graduate will be given preference
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Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Guest Relation, Customer Service, Operations
∎ The applicants should have experience in the following business area(s):
Hotel, Restaurant
Job Context:
∎ Golden Harvest Group has formed JV with Jubilant FoodWorks Limited to launch Domino`s Pizza in Bangladesh. Domino`s is the pizza specialist who consistently delights the customer with great taste and choices in pizza with friendly, courteous team members providing prompt, safe delivery service. We are constantly on the look out for passionate people who are all about achieving the best that they can achieve, building life long friendships and most importantly, having lots of FUN along the way. Take a look at our job description below to help you decide on the position most suitable for you.
∎ The Shift Manager would be responsible for handling the shift. His/her majority of the time is spent in meeting Guest expectations, running smooth operations, motivating the restaurant staff & ensuring product quality. The SM should be creative in executing sales programs to leverage business opportunities and must create a Competitive spirit and atmosphere of pride. This individual will be proficient in making logical and timely decisions. To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales up gradation by maintaining high standards, in accordance with agreed business plans
Job Responsibilities:
∎ LEADS OPERATIONAL EXCELLENCE AND THE GUEST EXPERIENCE:
∎ Role models expected behavior and coaches team on hospitality standards
∎ Ensures the restaurant meets safety, sanitation and cleanliness standards during shift
∎ Ensures self and team handles all Guest concerns
∎ Solicits and listens to all Guest feedback and provides information to Guest Delight Manager
∎ Empowers the team to satisfy Guest needs and resolve concerns
∎ Removes barriers to delivering Hospitality behaviors during shift
∎ BUILDS TEAM TALENT:
∎ Treats all team members fairly and with respect
∎ Supports the training of new team members
∎ Recognizes team members for team contributions
∎ Holds team members accountable for their behavior and performance during shift
∎ Provides coaching to team members to improve performance during shift
∎ Provides communication to team about goals and performance for shift
∎ Brings staffing and performance issues to the attention of Guest Delight Manager
∎ Stays focused on the Guest and accomplishes all work assignments with excellence
∎ Responds positively to coaching and direction given
∎ DRIVES SALES GROWTH:
∎ Takes accountability for understanding all in store marketing promotions
∎ Executes new product rollouts including selling to Guests and product execution
∎ Ensures the restaurant is well maintained including cleanliness during shift
∎ Utilizes appropriate suggestive selling
∎ Brings product issues to the attention of Guest Delight Manager
∎ FLEXIBILITY AND ADAPTABILITY:
∎ Acts quickly to solve problems in area of responsibility
∎ Provides feedback and suggestions to improve restaurant performance
∎ Is flexible with work schedule as business needs change including taking breaks
∎ Understands and complies with all procedures and policies
∎ Participates in action plans to address issues and opportunities
∎ Seeks to understand goals and results and how they personally contribute to them
∎ PLANS AND COMMUNICATES:
∎ Discusses issues with other managers
∎ Discusses shift plan with team
∎ Involves entire team by communicating goals, results, and action plans
∎ Makes adjustments to assignments during the shift to achieve goals
∎ Ensures self and team handles all Guest concerns
∎ Ensures each shift is appropriately staffed to meet
Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Minimum 1-3 years experience in Food Services or Retail industry at Managerial level.
∎ Speaks/Reads English, Report writing, Math, Team building, Conflict management, Planning, Root cause analysis, Problem solving
∎ INTERNAL:
∎ All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Payroll, Accounts, Supply Chain, Quality)
∎ EXTERNAL:
∎ All Utility Vendors
∎ Finance Support
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting
Application Deadline: April 10, 2019
Company Information:
∎ Domino's Pizza Bangladesh
Category: Hospitality/ Travel/ Tourism
