Senior Branch Manager (Micro Finance Programme)

Job Description

Title: Senior Branch Manager (Micro Finance Programme)

Company Name: Eco-Social Development Organization (ESDO)

Vacancy: 20

Age: At most 45 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): NGO

Bachelor’s/Master’s degree in Business Administration, Finance, Economics, or related discipline

• 5 to 7 years
• The applicants should have experience in the following business area(s): NGO

• Age At most 45 years

• For highly experience candidates, age will be relaxed

• Minimum 5–7 years of experience in Micro Finance sector

• At least 2–3 years in Branch Manager/Senior supervisory role

• Proven experience in managing branch operations and portfolio performance

• Strong leadership and branch management skills

• Excellent client and stakeholder management

• Strong problem-solving and decision-making ability

• Good reporting and analytical skills

• High level of integrity and accountability

ESDO was established in 1988 with the aim of supporting poor and marginalized people affected by the devastating flood and gradually moving towards achieving a broader vision of achieving sustainable, secured, and resilient livelihoods for these poor and marginalized people through improving their overall sustainable development. For the last more than three and a half decades of its development journey, ESDO has set an outstanding example of a sustainable development model for the underprivileged communities of Bangladesh. ESDO has been working in the country's primarily unserved and underserved locations, nurturing a community-focused participatory approach and people's ownership. Consequently, the ESDO's working area has already established an enabling environment. We have made notable achievements in livelihood improvement, food security and nutrition, education, women's empowerment, health, the promotion of children's rights, adolescent and youth engagement, and the rights of ethnic minorities. During this long span, we have adapted to the changing situation and provided the most time-bound effective services, especially to the poor and disadvantaged people. Considering the government's development policies, we are currently implementing a considerable number of projects and programs, including a microfinance program, through a community-focused and people-centered approach to accomplish the government's development agenda and the Sustainable Development Goals (SDGs) of the UN as a whole. One of the most dynamic organizations, ESDO, is expanding its development interventions across 422 upazilas under 56 districts of Bangladesh, thereby reaching over 15.73 million impoverished and vulnerable individuals.

Eco-Social Development Organization (ESDO) is a leading national NGO in Bangladesh, working since 1988 to promote human dignity, financial inclusion, and sustainable development. ESDO operates a large-scale Micro Finance Programme across the country with strong emphasis on digital systems, transparency, and impact.

Position Overview

ESDO is seeking a highly competent, disciplined, and target-oriented professional for the position of Senior Branch Manager (SBM) to lead branch-level Micro Finance operations. The incumbent will be responsible for overall branch performance, financial discipline, portfolio quality, and team management.

Key Responsibilities

• Ensure overall management and performance of the branch

• Achieve targets for loan disbursement, recovery, savings mobilization, and outreach

• Maintain OTR ≥ 98% and PAR ≤ 5%

• Ensure 100% compliance with operational policies and procedures

• Implement cluster-based geographical model and digital MF system (SISTE)

• Supervise and guide Branch staff (BM/AM/FO/Accounts)

• Conduct regular center visits, group meetings, and portfolio verification

• Ensure zero tolerance for financial irregularities and misconduct

• Maintain proper cash management, documentation, and reporting

• Prepare and submit branch performance reports

• Build strong relationships with clients and community stakeholders

• Ensure staff motivation, discipline, and retention

Key Performance Indicators (KPIs)

• Portfolio growth and sustainability

• OTR ≥ 98%, PAR ≤ 5%

• Savings growth and client expansion

• Compliance and audit performance

• Staff productivity and retention

• Digital system compliance

• Attractive and competitive salary (Negotiable)

• Performance-based incentives

• Provident Fund, Gratuity, Insurance

• Mobile/communication allowance

• Career growth opportunities within ESDO