Reservation Manager

Job Description

Title: Reservation Manager

Company Name: The Westin Dhaka

Vacancy: Not specific

Job Location: Dhaka, Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Skills Required: Leadership and Good Communication skill., MICROSOFT OFFICE

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): Leadership, Problem solving and decision making, Reservation, Time Management
∎ The applicants should have experience in the following business area(s): Hotel

Job Responsibilities:
∎ Understand Markets & Maximize Revenue:
∎ Identify new reservations sales business to achieve personal and property revenue goals.
∎ Understand the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
∎ Close the best opportunities for the property based on market conditions and property needs.
∎ Monitor same day selling procedures to maximize room revenue and control property occupancy.
∎ Gain understanding of the property’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.
∎ Conduct Daily Reservations Sales Activities:
∎ Respond to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.
∎ Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
∎ Use sales resources and administrative/support staff effectively.
∎ Assist in monitoring group reservation forecast data.
∎ Coordinate with sales and Convention Services to process rooming lists and reservation cards.
∎ Execute and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
∎ Assist with monitoring accuracy of reservation sales orders within tracking systems.
∎ Track no-show reservations and processes charges as needed.
∎ Check daily arrivals to ensure all necessary billing instructions are applied to reservations.
∎ Manage wait list and prioritizes order of wait list contacts to be made.
∎ Prepare work and maintenance orders.
∎ Provide Exceptional Customer Service:
∎ Support customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
∎ Service our customers in order to grow share of the account.
∎ Provide excellent customer service consistent with the daily service basics of the brand.
∎ Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
∎ Set a positive example for guest relations.
∎ Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
∎ Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
∎ Handle guest complaints and disputes following the instant pacification procedures.
∎ Manage and Conduct Human Resource Activities:
∎ Monitor reservations sales agents while on phone calls.
∎ Develop, implement and maintain a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
∎ Utilize all available on the job training tools for employees.
∎ Create monthly labor scheduling for team.

Additional Requirements:
∎ Age at least 28 years

Salary:
∎ Negotiable
∎ Service Charge as per Hotel policy

Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Provident fund, Gratuity, Mobile bill, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Apr 2022

Company Information:
∎ 4 Apr 2022
∎ The Westin Dhaka
∎ Address : Road 45, Plot 1, Gulshan 2, Dhaka, Bangladesh
∎ Web : www.westin.com/dhaka
∎ Business : Five Star Hotel

Category: Hospitality/ Travel/ Tourism

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