Receptionist & Customer Manager

Job Description

Title: Receptionist & Customer Manager

Company Name: Farabi General Hospital

Vacancy: 1

Age: Na

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Hospital,Diagnostic Centre,Clinic,Chamber
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors
• Masters

• At least 1 years
• The applicants should have experience in the following business area(s): Hospital,Diagnostic Centre,Clinic,Chamber
• Freshers are also encouraged to apply.

• Freshers are also encouraged to apply.

• Greet all patients, attendants, and visitors warmly and professionally.
• Guide patients through the registration process and direct them to relevant departments.
• Manage incoming calls, appointment bookings, and general inquiries efficiently.
• Maintain a clean, organized, and calm front desk environment.
• Coordinate with nursing stations, OPD units, and diagnostic departments for smooth patient flow.
• Act as a primary liaison between patients and hospital departments to ensure timely service delivery.
• Address patient complaints, concerns, or feedback promptly and escalate unresolved issues to management.
• Conduct satisfaction surveys and assist in preparing reports on patient feedback.
• Educate patients on hospital policies, procedures, billing protocols, and available services.
• Maintain confidentiality and uphold patient rights and dignity at all times.
• Assist in patient admissions, discharges, and billing coordination.
• Maintain accurate patient records and update databases/CRM systems where applicable.
• Track and report daily footfall, appointment status, and service delays to management.
• Collaborate with housekeeping, pharmacy, and laboratory teams for coordinated patient support.
• Ensure availability of brochures, feedback forms, and patient education materials at reception.