PSEA, CSG & AAP Officer

Job Description

Title: PSEA, CSG & AAP Officer

Company Name: Eco-Social Development Organization (ESDO)

Vacancy: 01

Age: At most 40 years

Job Location: Cox`s Bazar (Teknaf, Ukhia)

Salary: Tk. 68000 (Monthly)

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): NGO

• Master’s degree in law, human rights or related discipline from a recognized university.

• Candidates with specialization in safeguarding, child protection, gender-based violence, or humanitarian protection will be given preference.

• Additional certification in Prevention of Sexual Exploitation and Abuse, Child Safeguarding, Accountability to Affected Populations or Community Feedback Mechanisms will be considered a strong advantage.

• 5 to 7 years
• The applicants should have experience in the following business area(s): NGO

• Age At most 40 years

Experience Requirements

• Minimum 5 to 7 years of professional experience in PSEA, safeguarding, child protection, gender-based violence programming, protection, or humanitarian programming, with dedicated PSEA or safeguarding responsibility in at least the last 3 - 4 years.

• Demonstrated experience implementing PSEA and Child Safeguarding standards.

• Demonstrated experience handling SEA and child protection cases through a survivor- and victim-centred approach, including confidential intake, referral, and coordination with specialist service providers.

• Demonstrated experience designing and operationalizing AAP strategies, community feedback and response mechanisms (CFRM), and community engagement approaches aligned with the IASC Commitments and the Core Humanitarian Standard.

• Demonstrated experience delivering PSEA and Child Safeguarding training to staff, volunteers, and vendors at scale, with training records and evidence of behavioural change.

• Experience coordinating in inter-agency PSEA, AAP, Child Protection, or Protection forums; experience with the PSEA Network Cox's Bazar and Rohingya response coordination architecture will be highly preferred.

• Experience working with UNICEF, UN agencies, INGOs, or donor-funded programmes will be highly preferred.

• Experience working in the Cox's Bazar Rohingya humanitarian response is an advantage.

Additional Requirements

• Strong understanding of PSEA, Child Safeguarding, AAP, GBV, and safeguarding investigation principles, and unwavering commitment to a survivor- and victim-centred approach.

• Excellent facilitation, training, and community engagement skills with proven ability to work sensitively with adolescents, girls, persons with disabilities, and marginalized communities.

• Strong analytical, documentation, and reporting skills, including experience handling confidential case data with discretion.

• Ability to represent the organization credibly in inter-agency forums and to negotiate on principles when required.

• Proficiency in Microsoft Office applications.

• Ability to work under pressure and manage multiple priorities.

• High integrity, confidentiality, and professionalism.

• Strong commitment to child rights, inclusion, safeguarding, and gender equality.

Eco-Social Development Organization (ESDO) started its journey in 1988 with a noble vision to stand in solidarity with the poor and marginalized. Being a people` centered organization, ESDO envisioned for a society which will be free from inequality and injustice, a society where no child will cry from hunger and no life will be ruined by poverty. Near about three decades of relentless efforts to make this happen, ESDO has embraced new grounds and opened up new horizons to help the disadvantaged and vulnerable people to bring meaningful and lasting changes in their lives. During this long span, ESDO has adapted with the changing situation and provided the most time-bound services especially for the poor and disadvantaged. A community focused and people centered approach has been adapted by ESDO while consideration was given to the national policy and Sustainable Development Goals (SDGs) as its guiding principle. ESDO is one of the most dynamic organizations expanding its development interventions across 422 upazilas under 56 districts of Bangladesh covering over 10 million poor and vulnerable people.

ESDO is going to implement a UNICEF-supported project titled “Provide quality, inclusive skills development and Myanmar Curriculum STEM education for adolescent learners aged 15-18, and portable skills training for education volunteers in Cox's Bazar” in Rohingya camps of Ukhia, Cox’s Bazar. The project aims to improve access to quality foundational literacy numeracy (FLN), trade skills, employability skills, leadership skills, entrepreneurship training, STEM Education and portable skills opportunities for Rohingya adolescents and youth through multi-Purpose Centers (MPCs), Science & IT Labs, and SKILFO-based portable skills interventions.

The PSEA, CSG and AAP Officer is the dedicated technical position responsible for ensuring the project meets its Prevention of Sexual Exploitation and Abuse (PSEA), Child Safeguarding (CSG), and Accountability to Affected Populations (AAP) commitments to the highest standard. The position operationalizes ESDO's PSEA Action Plan across the project, ensures full compliance with the UN Implementing Partner Protocol on Allegations of Sexual Exploitation and Abuse and its Core Standards, applies UNICEF Policy on Child Safeguarding, PSEA and PSHAA, and delivers on the Accountability to Affected Populations as per UNICEF and IASC guidance.

The PSEA, CSG and AAP Officer report directly to the Head of PSEA and Safeguarding at ESDO Head Office to preserve independent reporting and escalation on safeguarding matters, with dotted-line coordination to the Head of Knowledge Management and Program Development and Quality on project-level integration. The position works in close partnership with the Skills Development Technical Lead, the Adolescent Officer, the Market Linkage and Business Development Officer, the Inclusion Associate, the HR and Admin Associate, the Procurement Associate, the Skills Development Field Officer, and the Skills Development Field Assistants, and represents ESDO in the PSEA Network Cox's Bazar and relevant sector coordination forums.

Reporting to: Direct reporting to Head of PSEA and Safeguarding (ESDO, Head Office based) with dotted reporting to Head of Knowledge Management and Program Development and Quality (ESDO, Head Office and Cox's Bazar based).

Job Responsibilities

1. PSEA Implementation, Compliance, and Core Standards Operationalization

• Lead the operationalization of ESDO's PSEA Action Plan within the project in line with the UN Implementing Partner Protocol on SEA, Core Standards on PSEA capacity, the six IASC Core Principles, UNICEF policy and regulations on PSEA and PSHAA.

• Ensure PSEA Action Plan is refreshed periodically, with adjustments to actions as per need for embedding PSEA across programme design and operation and take mitigation measures against risks.

• Ensure PSEA clauses and undertakings are integrated into all staff contracts, volunteer engagements, vendor agreements, community engagement and all field operations.

• Manage SEA allegations received through any channel with the highest standards of confidentiality, safety, dignity, and a victim/survivor-centred approach, in line with ESDO's investigation procedures, the UN IP Protocol and UNICEF PSEA Unit’s guidance.

• Ensure timely disclosure of SEA allegations involving ESDO personnel or associated persons to the UNICEF PSEA focal point, and cooperate fully with UNICEF's assessment, referral, and investigation processes.

• Ensure victim assistance and referral pathways are functional at all times, including linkages to GBV service providers, MHPSS support, medical services, and legal aid, based on the needs and informed consent of the survivor.

• Maintain confidential incident records, monitor case progression, and ensure lessons from each case inform prevention measures across the project.

• Serve as the focal point for ensuring operationalization of ESRM action plan (responsibilities of all staff to address their part) and track performance across project cycle with the help of information management team, deliver ESRM orientation to project personnel and report to Skills Development Technical Lead and UNICEF as required.

2. Child Safeguarding, Referral Pathways, and Do No Harm

• Operationalize UNICEF's Child Safeguarding Policy, guidance, regulations and ESDO's Child Safeguarding standards across the project, ensuring every activity is designed, delivered, and monitored through a "do no harm" lens with the best interests of the child at the centre.

• Ensure Child Safeguarding risks are identified early and mitigated in classroom, trade lab, internship, apprenticeship, community engagement, training, workshop, communication activities and any project activities.

• Maintain functional child protection referral pathways in coordination with the Child Protection sub-sector, UNICEF, and specialist service providers, and ensure all staff and volunteers know how to identify and refer child protection concerns.

• Monitor compliance with child safeguarding policies and report concerns through appropriate channels.

3. Accountability to Affected Populations (AAP) and Community Engagement

• Design the AAP strategy for the project in line with ESDO standards, UNICEF strategies and guidance including IASC Commitments on AAP and PSEA, the Core Humanitarian Standard on Quality and Accountability, and the AAP Manifesto for Cox's Bazar.

• Develop and disseminate key messages for learners, families, and communities in Rohingya, English and other appropriate formats covering project information, expected staff and volunteer conduct, prohibition of SEA, and how to report concerns.

• Ensure meaningful participation of adolescents, girls, adolescents with disabilities, and community members in project design, delivery, and adaptation, including through the Adolescent Action Groups (AAGs) and Community Education Support Groups (CESGs).

• Establish and maintain a functional Community Feedback and Response Mechanism at multi-purpose centres and laboratories, with multiple accessible channels appropriate for adolescents, girls, non-literate learners, and people with disabilities.

• Ensure feedback and complaints are logged, analyzed, referred, and closed with documented follow-up, and that sensitive complaints (SEA, fraud, safeguarding) are routed through separate, confidential handling channels as appropriate in line with UNICEF guidance.

• Analyse feedback trends periodically and recommend concrete adjustments to programme design and delivery to the Skills Development Technical Lead so that community voice actually shapes decisions.

4. Capacity Building Responsibilities

• Design and deliver mandatory induction training and periodic refresher training for all project staff, volunteers, and vendors on PSEA, Child Safeguarding, AAP, the Code of Conduct, and the Self-Declaration requirement as appropriate.

• Ensure every staff member and volunteer signs the Code of Conduct and Self-Declaration before deployment and receives PSEA and CSG induction within their first days on the project.

• Deliver targeted capacity building for supervisors, instructors, MasterCraft persons, and community-facing volunteers on identifying and responding to risks, and maintain training records for audit and reporting.

5. Coordination with PSEA Network Cox's Bazar, ISCG, and Cross-Sectoral Actors

• Represent ESDO in the PSEA Network Cox's Bazar, the Communication with Communities Working Group, the Common Feedback Mechanism, and other relevant AAP and safeguarding forums.

• Coordinate with the Child Protection sub-sector, GBV sub-sector, Protection Sector, and UNICEF PSEA and AAP focal points on referrals, joint messaging and capacity building.

• Contribute to sector-wide efforts on collective AAP and PSEA in the Rohingya response and bring learning back into the project.

6. Monitoring, Reporting, Documentation, and Other Responsibilities

• Monitor PSEA, CSG, and AAP indicators, feedback and complaint data, training completion, and Code of Conduct compliance, and report periodically to ESDO head of PSEA, Head of KM and PDQ, Skills Development Technical Lead, and UNICEF as required for the project.

• Maintain confidential and audit-ready documentation on cases, referrals, training, feedback data, and mechanism performance in line with data protection requirements.

• Prepare weekly, monthly, quarterly, and annual reports on safeguarding and accountability activities.

• Document lessons learned, good practices, and recommendations for programme improvement.

• Contribute to donor reports and project documentation.

As per project allocation