Operations Manager
Job Description
Title: Operations Manager
Company Name: Orchid Business Hotel
Vacancy: 01
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Diploma in Hotel Management
Experience Requirements:
∎ At least 4 year(s)
Job Context:
∎ The most popular hotel in Chattogram is inviting high caliber applicants for the following position
∎ Job Location: Chattogram, (Agrabad)
Job Responsibilities:
∎ Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
∎ Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
∎ Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
∎ Work alongside all HODs to ensure the smooth running of the day-to-day operations.
∎ Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
∎ Deputies for the General Manager in his absence and at various meetings & events.
∎ Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
∎ Ensure consistent implementation and review of SOPs throughout all Departments.
∎ Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
∎ Monitor the hotel functions book and familiarize yourself with all updates & amendments.
∎ Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
∎ Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
∎ Carry out Duty Management shifts as required.
∎ Conduct regular fire walks and Health & Safety audits.
∎ Promote a positive employee relations culture through effective communication and regular team meetings.
∎ Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
∎ Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
Additional Requirements:
∎ Only males are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Nov 2022
Company Information:
∎ 12 Oct 2022
∎ Orchid Business Hotel
Category: Hospitality/ Travel/ Tourism
