Operation Manager
Job Description
Title: Operation Manager
Company Name: Grand River VIew Hotel
Vacancy: Not specific
Job Location: Rajshahi
Employment Status: Full-time
Educational Requirements:
∎ A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record.
Job Responsibilities:
∎ Assist the General Manager in his day to day operations.
∎ Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
∎ Provides training to staff and HOD's.
∎ Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
∎ Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
∎ Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.
∎ Selects or assist in the selection of hotel staff and completes all new hire paper works.
∎ Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
∎ Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
∎ Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
∎ Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
∎ Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
∎ Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
∎ Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
∎ Assist GM in key property issues including capital projects, customer service and refurbishment.
∎ Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
∎ Performs daily, weekly and monthly property inspections.
∎ Ensures property, grounds, physical plant and work areas maintained to standard.
∎ Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
∎ Cover shifts is all departments as scheduled by the General Manager.
∎ Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
∎ Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
∎ Performs sudden audits on rooms and other operating areas.
∎ Provide effective leadership to hotel team members.
∎ Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
∎ Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
∎ Assist the GM in in all aspects of business planning.
∎ Must be available 24/7 in case to respond to any guest or employee emergencies.
∎ Corporate client handling and take part in new client acquisition along with the sales team whenever required.
∎ Assisting in residential sales as and when required and development with strong sales prospects.
∎ Respond to audits to ensure continual improvement is achieved.
∎ All Other duties as assigned by the General Manager or Management.
Additional Requirements:
∎ Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required.
∎ Available to work when needed, including weekends, holidays, and nights.
∎ At least 5 to 10 years' experience in the hospitality industry, with significant luxury and international experience. And at least 3 to 4 years of experience as Operation Manager or F & B Manager.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Aug 2023
Company Information:
∎ 26 Jul 2023
∎ Grand River VIew Hotel
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 25th Aug 2023
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