Marketing & Reservation Officer

Job Description

Title: Marketing & Reservation Officer

Company Name: British Bangla Travel

Vacancy: 02

Age: 20 to 40 years

Job Location: Dhaka

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following area(s): Reservation/ Ticketing
• The applicants should have experience in the following business area(s): Travel Agent,Tour Operator,Travel Startup

Published: 2025-08-04

Application Deadline: 2025-09-02

Education:

• Bachelor degree in any discipline
• Training/Trade Course:

Requirements:

• 1 to 5 years
• The applicants should have experience in the following area(s): Reservation/ Ticketing
• The applicants should have experience in the following business area(s): Travel Agent,Tour Operator,Travel Startup

Skills Required: Air Ticketing On Amadeus,Computer skill,GDS expert,Language skills both in Bengali and English.,Market Research,online travel agency,Reservation and ticketing,Sales & Marketing,Ticketing & Reservation,Tour and Travel Agency

Additional Requirements:

• Age 20 to 40 years

• Proven working experience as a ticketing and reservation expert
• Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel)
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and customer oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
• Ability to present, persuade and communicate effectively
• Demonstrable ability to handle crises
• You must be competent in GDS systems such as Amadeus, Galileo & Saber
• You must have ready to sell approach 
• You must be competent in using travel technology
• You must be a good understanding in English (reading, writing, speaking & listening)
• Prior experience in marketing, customer service, or reservations in the travel industry is preferred.
• Strong communication and interpersonal skills.
• Proficiency in marketing tools (e.g., Google Analytics, social media platforms) and reservation systems (e.g., Amadeus, Sabre).
• Problem-solving ability and attention to detail.
• Multitasking and time management skills.
• Fluency in local language for diverse clientele.

Key Performance Indicators (KPIs):

• Increase in bookings and revenue.
• Customer satisfaction and retention rates.
• Growth in social media engagement and website traffic.
• Timeliness and accuracy in handling reservations.
• Office-based with occasional travel for promotional events or client meetings.
• May require flexible hours, including evenings or weekends, to meet customer needs.

Responsibilities & Context:

Responsibilities:

Marketing Duties:

Campaign Planning and Execution:

• Develop and implement marketing strategies to promote travel packages, services, and special offers.
• Manage online and offline marketing campaigns, including email marketing, social media, and print advertising.

Social Media and Content Creation:

• Create engaging content for the agency’s website, blog, and social media platforms.
• Monitor and respond to inquiries and comments on social platforms to boost customer engagement.

Market Research:

• Analyze market trends and customer preferences to identify new business opportunities.
• Monitor competitor activities and pricing to position the agency effectively.

Partnership Development:

• Build and maintain relationships with airlines, hotels, and tour operators.
• Negotiate deals and collaborations to enhance offerings and profitability.

Event Coordination:

• Organize travel fairs, promotional events, and webinars to attract customers and increase brand visibility.

Reservation Duties:

Customer Inquiries:

• Respond promptly to customer inquiries via email, phone, or in-person.
• Provide detailed information about travel packages, destinations, and prices.

Booking Management:

• Handle reservations for flights, hotels, car rentals, tours, and other travel services.
• Ensure accurate and timely booking entries in the agency’s reservation system.

Payment Processing:

• Collect payments, issue invoices, and ensure compliance with payment policies.
• Handle refund requests and resolve payment-related issues.

Customer Support:

• Address customer concerns and provide solutions to travel-related issues.
• Assist clients with changes to reservations, cancellations, or special requests.

Documentation:

• Ensure clients receive all necessary travel documents, including tickets, itineraries, and visas if required.

Job Other Benifits:

• Mobile bill,Performance bonus,Profit share
• Salary Review: Yearly
• Festival Bonus: 1
All kind of compensation and benefits are counted excluding salary mentioned above. Moreover, we have got instant and quarterly bonus on dedicated monthly profit.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Hospitality/ Travel/ Tourism