Experience
- 4 to 6 years
- The applicants should have experience in the following business area(s): Educational Technology (Edtech) Startup
Education
- Bachelor/Honors
Requirements
- 4 to 6 years
- The applicants should have experience in the following business area(s): Educational Technology (Edtech) Startup
Additional Requirements
- Age 25 to 40 years
Responsibilities & Context
Key Responsibilities
1. Sales Strategy & Revenue Growth
Take ownership of monthly and quarterly sales targets across live courses, postgraduate diploma programmes, recorded courses, and subscriptions.
Develop and implement sales strategies to improve lead-to-enrollment conversion, revenue growth, and profitability.
Identify new revenue opportunities through upselling, cross-selling, customer reactivation, and new sales campaigns.
Analyze sales performance by product, campaign, channel, and individual team member.
Independently recommend corrective actions when sales targets or conversion rates are below expectations.
2. Sales Team Leadership & Performance Management
Lead, supervise, and motivate the telesales team to consistently achieve individual and collective sales targets.
Manage lead allocation, daily sales activities, call schedules, team rosters, and performance monitoring.
Conduct regular call audits, coaching sessions, and performance reviews to improve sales quality.
Establish clear KPIs, accountability systems, and structured performance reporting.
Identify performance gaps and implement training or corrective measures.
Oversee recruitment, onboarding, and training of new sales executives.
3. Sales Analytics, Reporting & Lead Management
Develop and maintain daily, weekly, and monthly sales dashboards.
Monitor lead quality, contact rates, conversion rates, sales pipeline health, and revenue forecasts.
Analyze lead sources and campaign performance to identify opportunities for optimization.
Improve CRM usage, lead tracking, follow-up discipline, and pipeline visibility.
Present actionable sales insights and recommendations to management.
Establish data-driven processes that reduce dependence on frequent operational meetings.
4. Marketing & Product Coordination
Work closely with the Marketing team to improve lead generation quality, campaign performance, and customer acquisition efficiency.
Provide structured feedback on campaign responses, customer objections, and conversion trends.
Recommend new campaigns and promotional offers based on product demand and sales data.
Coordinate with the Product team on upcoming course launches, pricing, sales readiness, and webinar schedules.
Ensure sales executives have updated product information, promotional details, and effective sales scripts.
5. Customer Service & Sales Operations
Oversee the Customer Service team's performance, response quality, and escalation management.
Ensure customer inquiries from Facebook, digital platforms, and other channels are addressed accurately and efficiently.
Handle critical customer conversations, high-value prospects, and escalated sales opportunities.
Monitor pending payments and develop strategies for timely outstanding payment collection.
Coordinate with Technology and Accounts teams to resolve enrollment, payment, and account-related issues.
Develop standard operating procedures to improve customer experience and operational efficiency.
6. Webinar & Course Launch Sales
Plan and execute sales activities for webinars, live batches, and new course launches.
Ensure webinars are effectively utilized for lead engagement, conversion, and follow-up sales.
Coordinate webinar offers, sales pitches, promotional communication, and post-webinar follow-ups.
Track webinar-to-enrollment conversion and recommend improvements.
7. B2B Sales & Business Development
Identify potential institutional and corporate clients for training and learning solutions.
Prepare standard B2B proposals, manage client communication, and maintain a structured follow-up pipeline.
Support negotiations and independently close deals within approved commercial guidelines.
Build long-term relationships with corporate clients and institutional partners.
Collaborate with management on strategic or high-value partnership opportunities.