Manager - Quality Assurance

Job Description

Title: Manager - Quality Assurance

Company Name: Labaid Specialized Hospital, Chattogram

Vacancy: --

Age: Na

Job Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital,Diagnostic Centre

• MBBS from a recognized institution.

• Master of Public Health (MPH) is mandatory

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital,Diagnostic Centre

• Minimum 3 -5 years of experience in hospital administration or a similar role.

• Strong organizational and leadership skills.

• Excellent communication skills in English and Bengali.

• Proficiency in hospital management software and MS Office tools.

• Ability to work under pressure and handle multiple responsibilities.

• May have to work in night shift according to roster.

LABAID Group, one of the leading healthcare brands in Bangladesh is looking for qualified candidates for immediate appointment at Labaid Specialized Hospital Chattogram.

Job Context: This position will play a vital role in ensuring the smooth functioning of the Medical Services Division. The position also supports the Medical Director in managing hospital operations, maintaining patient care standards, and ensuring coordination among consultants, and medical and non-medical staff. The role is essential for achieving operational efficiency, high-quality patient care, and effective department communication.

Job Summary:

This Position will assist in overseeing the day-to-day activities of the Medical Services Division, supporting staff coordination, and maintaining quality standards. This includes addressing patient care needs, supervising operational functions, and providing administrative support to ensure a seamless healthcare delivery system.

Job Responsibilities:

• Ensuring seamless real-time service monitoring and file review through structured, and semi structured tools on patients care.

• Conducting comprehensive clinical audits utilizing evidence-based structured tools.

• Monitoring, evaluation, accountability and learning (MEAL) with methodological face to face and in-camera supervision.

• Executing and supervising strategies for risk management and grievance redress system.

• Carrying out comprehensive performance evaluation to monitor staff effectiveness and suggest enhancements

• Gathering and analyzing patient experience and feedback to enhance service delivery and patient-centric care

• Organizing and leading training programs to enhance staff capabilities and support ongoing professional growth

• Conducting data analysis, maintaining hospital data records, and supervising hospital indicators for data-driven decision-making

• Copywriting for hospital branding to enhance the hospital's image and communicates its commitment to excellence and patient care

• Analyze, and report on key performance indicators (KPIs) to track progress and identify areas for improvement.

• Conduct regular hospital floor visits to monitor and proactively address any issues based on structured tools

• Organize training programs for medical, nursing staff as needed.

• Participate in quality improvement initiatives and ensure compliance with regulatory standards

• To ensure that professional standards are maintained in the provision of services within the general guidance in practice at the hospital or according to the SOPP of Labaid

• Carrying out any other duties/responsibilities as assigned by the Hospital Management.

• Salary Review: Yearly
• Festival Bonus: 2