Manager - Operations

Job Description

Title: Manager - Operations

Company Name: A Repeated MNC

Vacancy: 1

Age: 32 to 42 years

Job Location: Dhaka

Salary: Tk. 70000 - 100000 (Monthly)

Experience:

• 7 to 10 years
• The applicants should have experience in the following business area(s): Banks, Telecommunication, Multinational Companies, Group of Companies

• Bachelor/Honors

• 7 to 10 years
• The applicants should have experience in the following business area(s): Banks, Telecommunication, Multinational Companies, Group of Companies

• Age 32 to 42 years

• Must be fluent in English to communicate with foreign client.

• Must be customer orientated.

• Undertake overall responsibility of the business unit.

• Oversee business unit profitability and achieve EBIT targets.

• Build and maintain relationships with Consulate officials.

• Ensure compliance with processes and Service Level Agreements.

• Mentor teams to adhere to SOPs and ISO standards.

• Manage unit efficiency, productivity, and alignment with team goals.

• Implement process enhancements for improved quality and efficiency.

• Encourage sharing of ideas and best practices within the team.

• Lead new process rollouts at Visa Application Centers.

• Control and manage unit budgets and resources.

• Ensure regular product and process training for staff.

• Conduct internal process certifications (OCLs) for all staff.

• Manage security (physical and data) at the Application Centre.

• Ensure adherence to corporate security policies.

• Enhance and maintain value-added services to meet targets.

• Update and track productivity and VAS conversion grids.

• Collaborate with Value-Added Services team to create new revenue channels.

• Mentor team members and ensure succession planning. Act as a counselor for Deputy Manager and officers. Liaise with support functions (HR, Finance, Admin, etc.). Forecast manpower needs, especially for peak seasons.

• Ensure employee well-being during seasonal work pressure.

• Promote responsible use of natural resources.

• Adhere to environmental, health, and safety policies.