Deputy Manager - Operations

Job Description

Title: Deputy Manager - Operations

Company Name: A Reputed MNC

Vacancy: 1

Age: 30 to 40 years

Job Location: Chattogram

Salary: Tk. 40000 - 60000 (Monthly)

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Telecommunication, Multinational Companies, Group of Companies

Published: 2025-12-29

Application Deadline: 2026-01-28

Education:

• Bachelor/Honors

Requirements:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Telecommunication, Multinational Companies, Group of Companies

Skills Required: Customer Relationship Management,Customer Service,Leadership and teamwork,Team Management and leadership

Additional Requirements:

• Age 30 to 40 years

• Must be fluent in English to communicate with foreign client.

• Must be customer orientated.

Responsibilities & Context:

We are one of the leading MNC Organizations in the world involved in Customer Service, looking for Deputy Manager for the Chittagong division to manage the daily operations of a particular center. Considering the complexity of a particular center, suitable candidates shall be onboarded as Deputy Manager.

• Manage all day-to-day activities (administrative and functional) conducted at the Visa Application Centre which involves.

• Conduct regular Audits for all processes & implement all new process rollouts or changes

• Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.

• Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.

• Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost-effectiveness. Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker.

• Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.

• Ensure compliance with policies & procedures as applicable to the role.

• Maintain high standards of ethics, integrity and compliance with corporate procedures.

• Ensure that the entire process is completed within the mandated Turn Around Time.

• Ensure no penalties are incurred and monitor, track and maintain internal errors.

• Ensure personal & professional development for self and team by conducting training on regular basis (product & process). Ensure that all staff attends trainings scheduled by HR & ensure effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.

• Provide assistance to staff when needed and handle applicant/customer escalations.

• Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.

• Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist Manager/Unit Manager in Succession planning.

Job Other Benifits:

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Data Entry/Operator/BPO