Deputy Manager - Operations

Job Description

Title: Deputy Manager - Operations

Company Name: A Reputed MNC

Vacancy: 1

Age: 30 to 40 years

Job Location: Chattogram

Salary: Tk. 40000 - 60000 (Monthly)

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Telecommunication, Multinational Companies, Group of Companies

• Bachelor/Honors

• 5 to 8 years
• The applicants should have experience in the following business area(s): Telecommunication, Multinational Companies, Group of Companies

• Age 30 to 40 years

• Must be fluent in English to communicate with foreign client.

• Must be customer orientated.

We are one of the leading MNC Organizations in the world involved in Customer Service, looking for Deputy Manager for the Chittagong division to manage the daily operations of a particular center. Considering the complexity of a particular center, suitable candidates shall be onboarded as Deputy Manager.

• Manage all day-to-day activities (administrative and functional) conducted at the Visa Application Centre which involves.

• Conduct regular Audits for all processes & implement all new process rollouts or changes

• Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.

• Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.

• Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost-effectiveness. Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker.

• Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.

• Ensure compliance with policies & procedures as applicable to the role.

• Maintain high standards of ethics, integrity and compliance with corporate procedures.

• Ensure that the entire process is completed within the mandated Turn Around Time.

• Ensure no penalties are incurred and monitor, track and maintain internal errors.

• Ensure personal & professional development for self and team by conducting training on regular basis (product & process). Ensure that all staff attends trainings scheduled by HR & ensure effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.

• Provide assistance to staff when needed and handle applicant/customer escalations.

• Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.

• Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist Manager/Unit Manager in Succession planning.