Deputy Manager Business Development

Job Description

Title: Deputy Manager Business Development

Company Name: Macinno Platforms Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Tk. 60000 - 65000 (Monthly)

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

• Bachelor/Honors
• IBA, Dhaka University,North South University,BRAC University,Independent University, Bangladesh students will get preference

• 5 to 7 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

• Only Female

Job Title: Deputy Manager / Manager – Business Development & Operations

Department: Business Development & Operations
Industry: BPO (Bangladesh)
Job Type: Full-time, Night Shift, Hybrid

Role Overview

The Deputy Manager / Manager – Business Development & Operations will play a dual role in driving revenue growth while ensuring smooth operational delivery of BPO services. The position requires hands-on involvement in client acquisition, account management, service execution, and cross-functional coordination to ensure client satisfaction, scalability, and operational excellence.

This role acts as a bridge between sales, operations, and management, ensuring that business commitments are translated into efficient service delivery.

Key Responsibilities

1. Business Development & Client Acquisition

• Identify and onboard new BPO clients (local and international)

• Lead end-to-end sales cycles including lead generation, proposals, pricing, and contract closure

• Understand client requirements and align service offerings accordingly

• Build and maintain strong relationships with decision-makers and stakeholders

2. Client Management & Account Ownership

• Act as primary point of contact for assigned clients post-onboarding

• Ensure smooth transition from sales to operations

• Manage SLAs, client expectations, renewals, upselling, and cross-selling

• Handle client feedback, escalations, and performance reviews

3. Operations Oversight & Delivery Coordination

• Oversee day-to-day BPO operations for assigned accounts

• Coordinate with team leads, QA, HR, and IT to ensure service continuity

• Monitor productivity, quality, attendance, and performance metrics

• Ensure operational processes align with client contracts and SLAs

4. Process Improvement & Scalability

• Identify operational gaps and recommend process improvements

• Support standardization of workflows, SOPs, and reporting structures

• Assist in capacity planning, shift management, and resource allocation

• Drive efficiency, cost control, and service quality improvements

5. Team Leadership & Cross-Functional Coordination

• Guide and support BD executives, team leads, and operational staff

• Participate in hiring, onboarding, and training coordination

• Foster collaboration between sales and operations teams

• Ensure clear communication and accountability across functions

6. Reporting & Management Support

• Maintain CRM, client documentation, and operational dashboards

• Prepare regular business, sales, and operational performance reports

• Provide insights and recommendations to senior management

Authority & Reporting

• Reports to: Managing Director

• Authority to coordinate across BD, Operations, HR, IT, and QA teams

• Authority to negotiate within approved commercial and operational frameworks

Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field

• Minimum 5 years of experience in Business Development and/or Operations within the BPO industry in Bangladesh

• Proven experience managing international clients and night-shift operations

• Strong understanding of BPO delivery models, SLAs, KPIs, and operational metrics

• Understand PML of Accounts

• Comfortable working in night shifts

Skills & Competencies

• Strong client-facing, negotiation, and stakeholder management skills

• Solid operational understanding with problem-solving ability

• Leadership mindset with hands-on execution capability

• Excellent communication skills in English

• Ability to work under pressure and manage multiple priorities

• Experience with CRM, workforce management, or reporting tools is a plus

• Performance bonus,Profit share
• Festival Bonus: 2