Manager & Incharge

Job Description

Title: Manager & Incharge

Company Name: A Well Reputed Travel Agency

Vacancy: --

Age: 35 to 45 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Logistic/Courier/Air Express Companies, Consulting Firms, Airline, Travel Agent, Immigration/Visa Processing, Travel Startup

• Graduation/Post Graduation from any reputed University.

• Any certified course in Tourism and Hospitality Management is preferred

• At least 8 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Logistic/Courier/Air Express Companies, Consulting Firms, Airline, Travel Agent, Immigration/Visa Processing, Travel Startup

• Age 35 to 45 years

• Proficiency in Microsoft Office , Microsoft Excel & other travel-related software

Job Context

• People having interest in air ticket booking and reservation (Domestic and International).

• Well experienced in GDS system through Saver / Amadeus program (Issue / Re-issue / cancel).

Job Responsibilities

• To offer the best customer service to existing and prospective clients by ensuring prompt service by self and team members and displaying top notch professionalism and behavior.

• To explain policies and procedures to customers and ensure that they have a positive experience when interacting with the department

• To maintain liaison with existing customers through regular contacts and also working on creating effective strategies to onboard new customers and increase the customer base

• Manage end-to-end ticketing processes for domestic and international travel.

• Liaise with airlines, embassies, and other travel-related entities to facilitate smooth processes.

• Making a reservation and issuing Airline Tickets, re-issuing and cancellation according to customer’s choice.

• Knowledge of IATA rules and billing systems.

• Keeping communication with the corporate clients.

• Keeping updated knowledge of Airline`s Promotional offers.

• Making and confirming bookings.

• Making online reservation tour packages.

• Providing visa and other necessary documents to the valuable clients.

• Dealing with customer queries and complaints

• Mobile bill,Provident fund
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Annual Leave Encashment

• Group Insurance