IT Support Specialist/ Instructor
Job Description
Title: IT Support Specialist/ Instructor
Company Name: Uttara Computer Training & IT Firm (UCT IT)
Vacancy: 1
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Computer in Information Technology
∎ Skills Required: Communication, Customer Relation, Customer Service, Customer Support, IT Support Service, MS Word/ Excel/ PowerPoint/ OneNote, Telecommunication
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Information technology
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Provide first-level problem resolution for information systems services.
∎ Provide employees and clients with support and instruction via email, telephone, remotely and on-site for various software and hardware issues.
∎ Setup and configure laptops and desktops.
∎ Troubleshoot and resolve PC related problems and numerous 3rd party software applications.
∎ Maintain hardware and software inventory.
∎ Track and log all Help Desk calls.
∎ Maintains and replenishes the Company's IT related supplies (toner cartridge, plotter inkjets, maintenance kits, fuser kits, thermal heads and ribbons).
∎ Sets up user profiles on new PC (email, network, printers, etc.) and coordinates scheduled maintenance for multi-function network printers.
∎ Adheres to basic user account security in accordance with local policies and procedures.
Additional Requirements:
∎ Diploma in Technology or related fields and/or MCP, MCSA Windows 10, MCSE certification.
∎ Any amount of related experience in service desk or helpdesk environments
∎ Minimum 1 years of experience in a software and hardware troubleshooting environment
∎ Thorough knowledge of Office 365
∎ Self-motivated and ability to work with minimal supervision
∎ Ability to handle demanding workloads in a high stress environment
∎ Ability to take initiative, with demonstrated problem solving and troubleshooting skills
∎ Ability to train users effectively in both formal and informal settings
∎ Well-developed organizational skills with the ability to manage a variety of tasks
∎ Excellent verbal and written communication skills
∎ Ability to work well independently and as part of a strong team
∎ Ability to respond and solve problems quickly and accurately as evidenced by the consistent closing of helpdesk tickets in a timely manner.
∎ Behavioral requirements:
∎ Provide high quality and attentive customer service.
∎ Establish credibility with customers through ever-increasing confidence in your ability to effectively and promptly resolve their technical issues.
∎ Demonstrated empathy for customers with technical issues and their business impacts.
∎ Consistent and practical application of sound analytical abilities in troubleshooting and optimization in customers' best interests.
Salary:
∎ Tk. 7000 - 11000 (Monthly)
∎ Vacation benefits
Compensation & Other Benefits:
∎ Vacation benefits
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Oct 2022
Company Information:
∎ 14 Sep 2022
∎ Uttara Computer Training & IT Firm (UCT IT)
∎ Business : UCT IT Has Been Providing Our Services With World-Class Quality And Has Numerous Satisfied Clients. We Have Designed All Of Our Computer Training Courses Which Are Best Suited For The Students Of Bangladesh. But For That We Do Not Compromise The Quality Rather We Take Special Care Of Every Student Who Have IT Knowledge From Basic To Advanced. Website: www.uctitbd.com
Category: IT/Telecommunication
: Please email resume to [email protected] you are selected as a candidate then you will be contacted.Visit uctitbd.com for more information about the company.
