IT & Digital Executive – Air Ticketing & Travel Support Copy Job Title

• At most 4 years
• The applicants should have experience in the following business area(s): Advertising Agency, Airline, Banks, Business-to-Business (B2B) Software and Services Startup, Call Center, Software Company, Travel Agency

• HSC
• Diploma in Computer
• Bachelor of Science (BSc)
• Bachelor of Business Administration (BBA)
• Bachelor of Computer Application (BCA)

• At most 4 years
• The applicants should have experience in the following business area(s): Advertising Agency, Airline, Banks, Business-to-Business (B2B) Software and Services Startup, Call Center, Software Company, Travel Agency

• Age At least 18 years
• Only Male

Al Hakim International is looking for a highly computer-skilled, technology-oriented, and responsible individual for a full-time position as IT & Digital Executive – Air Ticketing & Travel Support.

We are seeking someone with strong practical computer skills, good knowledge of AI tools, excellent internet research abilities, and the confidence to work with modern digital applications. Candidates who can work independently, solve problems, and use technology to improve business efficiency are encouraged to apply.

Previous experience in air ticket reservations, visa processing, holiday packages, or digital marketing will be considered an added advantage. However, strong computer and digital skills are our primary requirements.

Key Responsibilities

• Manage daily computer-based office operations, data entry, documentation, and digital records.

• Use AI tools such as ChatGPT and other productivity applications to improve work efficiency.

• Conduct online research, compare information, and prepare reports using reliable sources.

• Assist with domestic and international air ticket reservations, fare searches, booking procedures, and ticketing-related tasks.

• Assist with tourist visa documentation, application preparation, and customer inquiries.

• Research and prepare holiday packages, hotel bookings, travel itineraries, and related services.

• Support digital marketing activities, social media management, content preparation, and online customer communication.

• Communicate professionally with customers through phone, email, WhatsApp, and social media.

• Maintain accurate customer records, booking information, and travel documents.

• Learn and use relevant reservation systems, GDS platforms, and business software as required.

Educational Requirements

• Minimum HSC; a bachelor's degree is preferred.

• Candidates with a background in Computer Science, IT, or a related field will receive preference.

Experience Requirements

• Previous experience in computer-based office work, IT support, digital operations, or a related field is preferred.

• Experience in air ticket reservations, GDS systems (Sabre, Amadeus, or Travelport), visa processing, holiday packages, or digital marketing will be an advantage.

• Candidates with strong computer skills and practical knowledge of AI tools are encouraged to apply, even if they have not worked in a travel agency before.

Required Skills

• Excellent practical computer skills and confidence using online applications.

• Good working knowledge of Microsoft Word, Excel or Google Sheets, email, and internet research.

• Practical knowledge of AI tools such as ChatGPT and other modern digital applications.

• Good typing, documentation, problem-solving, and data management skills.

• Ability to learn new software quickly and work independently.

• Good communication skills in Bangla and English.

• Attention to detail, honesty, punctuality, and a professional attitude.

Employment Details

• Employment Type: Full-Time

• Workplace: Work From Office

• Location: Sylhet, Bangladesh

Important Note

We are looking for a capable professional who can contribute to daily operations from the beginning. Strong computer proficiency, digital knowledge, and the ability to use AI tools effectively are essential. Previous experience in air ticketing, visa processing, holiday packages, or digital marketing will give candidates an additional advantage.