General Physician (Telehealth Service)

Job Description

Title: General Physician (Telehealth Service)

Company Name: Otithee Limited

Vacancy: --

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital, Healthcare/Lifestyle product, Healthcare Startup, Medical College

• Bachelor of Medicine and Bachelor of Surgery(MBBS)

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital, Healthcare/Lifestyle product, Healthcare Startup, Medical College

• Age At least 25 years

• MBBS degree from a recognized medical college/university.\

• Valid registration with the Bangladesh Medical & Dental Council (BMDC).

• Valid professional license/registration to practice medicine in Bangladesh.

• Previous experience as a General Physician/Medical Officer will be preferred.

• Experience in telemedicine or digital healthcare services will be an advantage.

• Strong knowledge of general medicine and primary healthcare.

• Ability to assess patients effectively in a telehealth environment.

• Willingness to work roster-based shifts, including night shifts, weekends, and public holidays.

• Strong commitment to patient safety, medical ethics, and professional standards.

• Ability to work under pressure in a fast-paced 24/7 healthcare environment.

• Candidates must be comfortable using digital healthcare platforms and electronic medical records.

• Excellent command of English and Bangla; additional language skills will be an advantage.

• Must maintain professional confidentiality regarding all patient and company information.

Technical Skills-

• Strong clinical assessment and diagnostic reasoning skills.

• Knowledge of general medicine, primary care, common acute illnesses, and chronic disease management.

• Ability to identify medical emergencies and red-flag symptoms through remote consultation.

• Knowledge of appropriate referral and escalation procedures.

• Competence in electronic medical record/documentation systems.

• Ability to use telemedicine/telehealth platforms effectively.

• Familiarity with video consultation, digital prescription, electronic documentation, and online patient-management systems.

• Ability to review and interpret basic laboratory and diagnostic reports.

• Knowledge of rational prescribing and medication safety.

• Strong clinical documentation skills.

• Basic computer literacy and proficiency with web-based applications.

• Ability to adapt quickly to new healthcare technology and digital tools.

About the Company-

Otithee Group is expanding its portfolio of technology-enabled services with a new 24/7 Telehealth Service, designed to provide convenient and accessible healthcare consultations through digital channels.

As part of this new venture, we are looking for responsible, patient-focused, and professionally competent General Physicians who can provide quality medical consultations through our telehealth platform on a roster-based schedule.

Position Overview-

The General Physician will provide remote medical consultations to patients through the company's telehealth platform. The physician will assess patients' symptoms and medical history, provide appropriate medical advice, recommend investigations where clinically appropriate, prescribe medicines when legally and clinically appropriate, identify emergency conditions, and refer patients to appropriate healthcare facilities or specialists when necessary.

As the service operates 24 hours a day, 7 days a week, physicians will be required to work according to an assigned roster-based duty schedule, including day, evening, night, weekend, and public holiday shifts as required.

The physician must maintain professional medical standards, patient confidentiality, proper documentation, and ethical telemedicine practices at all times.

Key Responsibilities-

• Provide professional medical consultations to patients through the company's telehealth platform.

• Assess patients' symptoms, medical history, current medications, and relevant clinical information.

• Conduct appropriate clinical assessment through available telehealth tools and information.

• Provide evidence-based medical advice and appropriate treatment recommendations.

• Prescribe medications when clinically appropriate and in accordance with applicable laws, regulations, and professional standards.

• Recommend laboratory tests, diagnostic investigations, or in-person physical examinations when necessary.

• Identify symptoms or conditions requiring urgent or emergency medical attention.

• Immediately advise patients to seek emergency/in-person care when telehealth consultation is not clinically appropriate.

• Refer patients to appropriate specialists, hospitals, clinics, or other healthcare providers when required.

• Provide appropriate follow-up advice and care instructions.

• Maintain accurate and complete electronic medical records for every consultation.

• Document consultation findings, assessment, diagnosis/impression, treatment plan, prescriptions, referrals, and follow-up instructions appropriately.

• Maintain strict confidentiality and privacy of patient information.

• Communicate clearly and empathetically with patients and their attendants.

• Handle patients of different age groups and backgrounds professionally.

• Maintain appropriate professional boundaries during all consultations.

• Participate in the assigned roster and ensure punctuality for scheduled shifts.

• Provide continuous service during assigned shifts and properly hand over pending cases where applicable.

• Coordinate with the telehealth support, customer service, technology, and clinical operations teams when necessary.

• Participate in clinical quality assurance, training, and service-improvement initiatives.

• Follow the company's clinical protocols, telehealth guidelines, SOPs, and applicable healthcare regulations.

• Report technical, clinical, operational, or patient-safety issues to the appropriate authority.

• Perform other clinical responsibilities assigned by the Medical/Clinical Management team.