Front Office Manager
Job Description
Title: Front Office Manager
Company Name: The Westin Dhaka
Vacancy: 01
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Hospitality Management
∎ Skills Required: Guest Management, Guest Relation, Hotel Management
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Front Desk Management
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Leading Guest Services Team
∎ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
∎ Encourages and builds mutual trust, respect, and cooperation among team members.
∎ Serves as a role model to demonstrate appropriate behaviors.
∎ Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
∎ Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
∎ Ensures recognition of employees is taking place across areas of responsibility.
∎ Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
∎ Celebrates successes and publicly recognizes the contributions of team members.
∎ Maintaining Guest Services and Front Desk Goals
∎ Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
∎ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
∎ Develops specific goals and plans to prioritize, organize, and accomplish your work.
∎ Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
∎ Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
∎ Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
∎ Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
∎ Manages department controllable expenses to achieve or exceed budgeted goals.
∎ Managing Projects and Policies
∎ Ensures compliance with all Front Office policies, standards and procedures.
∎ Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
∎ Ensuring Exceptional Customer Service
∎ Provides services that are above and beyond for customer satisfaction and retention.
∎ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
∎ Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
∎ Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
∎ Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
∎ Strives to improve service performance.
∎ Empowers employees to provide excellent customer service.
∎ Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
∎ Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
∎ Responds to and handles guest problems and complaints.bserves service behaviors of employees and provides feedback to individuals and/or managers.
Additional Requirements:
∎ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
∎ Analyzes information and evaluating results to choose the best solution and solve problems.
∎ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
∎ Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance
∎ Festival Bonus: 2
∎ Other facilities as per hotel Policy.
Application Deadline: 10 Nov 2020
Company Information:
∎ 25 Oct 2020
∎ The Westin Dhaka
∎ Address : Road 45, Plot 1, Gulshan 2, Dhaka, Bangladesh
∎ Web : www.westin.com/dhaka
∎ Business : Five Star Hotel
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 10th Nov 2020
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