Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Toticell Health & Research

Vacancy: 03

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years

• Bachelor/Honors

• 2 to 3 years

• Age 25 to 35 years

1. Proven experience as a front desk representative or in a similar role, preferably in a healthcare setting.
2. Excellent communication and interpersonal skills.
3. Proficient in MS Office and experience with Electronic Medical Records (EMR) systems.
4. Strong organizational skills and attention to detail;
5. Ability to manage multiple tasks efficiently and work under pressure;
6. Professional appearance and attitude.
7. Knowledge of medical terminology and healthcare procedures is an advantage;
8. Flexibility to work in shifts, including weekends and holidays.
9. Adaptability to work in other sister concerns, if necessary.

1. Greet and welcome patients and visitors with a friendly and professional demeanor.
2. Handle patient check-in and check-out processes efficiently;
3. Schedule and confirm appointments, ensuring optimal use of clinic resources;
4. Answer phone calls, respond to inquiries and redirect calls to appropriate personnels;
5. Maintain patient records and update information in the clinic`s database;
6. Process billing and payments, providing receipts and handling financial transactions.
7. Assist with administrative tasks such as filing, scanning documents etc.;
8. Ensure the reception area is tidy and presentable, with all necessary materials (e.g., forms, brochures, leaflets and all kind of printed materials);
9. Address patient’s concerns and complaints with empathy and escalate issues when necessary;
10. Adhere to clinic policies, procedures and healthcare regulations.

· Competitive salary and performance-based bonuses;

· Comprehensive training and professional development opportunities;

· A supportive and friendly work environment;

· Opportunities for career advancement within the clinic;