Executive/Senior Executive, Customer Care

Job Description

Title: Executive/Senior Executive, Customer Care

Company Name: Alliance Hospital Limited

Vacancy: 4

Age: 18 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Hospital

• Bachelor/Honors
• Masters

• 2 to 6 years
• The applicants should have experience in the following business area(s): Hospital

• Age 18 to 30 years

·         Answer incoming telephone calls, assist callers, take messages and provide information accordingly.

·         Welcomes guest by greeting, answering questions, responding to requests.

·         Handle visitors in a proper and polite manners.

·         Keep a record of visitors with name, address & contact number.

·         Receiving customer queries and forwarding them to the concerned department.

·         Identify patient correctly by name, Hospital ID and age/ Date of birth for Delivery Report.

·         Provide information to the patients regarding medical report services of the Hospital.

·         Give proper information to the patient and Patient party.