Job Description
Title: Executive/ Sr. Executive - MIS & WFM
Company Name: Digicon Technologies Ltd.
Vacancy: 01
Age: 25 to 35 years
Location: Dhaka (Mirpur12)
Salary: Negotiable
Experience:
∎ 1 to 2 years
Published: 9 Apr 2025
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply.
∎ Minimum 1-2 years of experience in MIS/WFM in BPO/Similar Industry is preferred.
∎ Must have sound knowledge of advanced MS Excel. (Lookup, Pivot-Table, Function, Formula, Dashboard, Chart/Graph, etc.).
∎ Basic knowledge in SQL, MS Access, Power Query, and Power Pivot will be given preference.
∎ Experiences may relax upon proven domain knowledge and expertise level of handling reporting and analysis capabilities.
∎ Must have knowledge of Call Center KPIs, WFM terminology, and calculation (Erlang C, Occupancy, Utilization, Productivity, Service Level, ACR, etc.).
∎ Must be flexible to work on a Roster basis and willing to work extended hours upon requirements.
∎ Both males and females are allowed to apply.
∎ Minimum 1-2 years of experience in MIS/WFM in BPO/Similar Industry is preferred.
∎ Must have sound knowledge of advanced MS Excel. (Lookup, Pivot-Table, Function, Formula, Dashboard, Chart/Graph, etc.).
∎ Basic knowledge in SQL, MS Access, Power Query, and Power Pivot will be given preference.
∎ Experiences may relax upon proven domain knowledge and expertise level of handling reporting and analysis capabilities.
∎ Must have knowledge of Call Center KPIs, WFM terminology, and calculation (Erlang C, Occupancy, Utilization, Productivity, Service Level, ACR, etc.).
∎ Must be flexible to work on a Roster basis and willing to work extended hours upon requirements.
Responsibilities & Context:
∎ Manage and prepare Periodic/adHoc reports for internal & external stakeholders
∎ Calculate required manpower, prepare shift design and roster
∎ Data cleaning, reconciliations and backup
∎ Reporting and Analysis, Trend and Forecasting from historical data
∎ Performance-stack reporting
∎ Process KPI/SLA reports
∎ Developing & maintaining different types of reporting dashboards as per requirement. e.g. attendance, absenteeism, operational, quality
∎ Able to handle large datasets and generate reports from millions of data
∎ Prepare business presentations as and when required.
∎ Perform any other task assigned by the management from time to time.
∎ Manage and prepare Periodic/adHoc reports for internal & external stakeholders
∎ Calculate required manpower, prepare shift design and roster
∎ Data cleaning, reconciliations and backup
∎ Reporting and Analysis, Trend and Forecasting from historical data
∎ Performance-stack reporting
∎ Process KPI/SLA reports
∎ Developing & maintaining different types of reporting dashboards as per requirement. e.g. attendance, absenteeism, operational, quality
∎ Able to handle large datasets and generate reports from millions of data
∎ Prepare business presentations as and when required.
∎ Perform any other task assigned by the management from time to time.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mirpur12)
Company Information:
∎ Digicon Technologies Ltd.
∎ 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
Address::
∎ 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Apr 2025
Category: Data Entry/Operator/BPO
