Executive Call Center

Job Description

Title: Executive Call Center

Company Name: Vanguard Holdings Limited

Vacancy: --

Age: 21 to 25 years

Job Location: Dhaka

Salary: Tk. 12000 - 15000 (Monthly)

Experience: --

Published: 2026-09-16

Application Deadline: 2026-09-26

Education:

• Bachelor/Honors

• Age 21 to 25 years
• Only Female

• Receive a high volume of outbound calls to prospective clients from the company's provided Digital.

• Introduce and explain the company's real estate projects, apartments, plots, commercial spaces, and investment opportunities to potential clients.

• Communicate project information clearly, including location, size, price, payment plan, facilities, booking process, and other relevant details.

• Identify potential customers by understanding their requirements, budget, preferred location, property type, and purchase intention.

• Qualify leads and categorize customers according to their level of interest and potential.

• Follow up with interested clients through regular telephone calls to maintain engagement and develop sales opportunities.

• Encourage qualified prospects to visit the company office or project site and arrange appointments for the Sales Team.

• Transfer or forward qualified leads to the concerned Sales Executive/Manager for further communication and conversion.

• Handle incoming calls from clients and provide accurate information regarding company projects and services.

• Respond professionally to customer questions, objections, and concerns and provide appropriate information or escalate the matter to the concerned department when necessary.

• Maintain proper records of every call, including call status, customer requirements, level of interest, follow-up date, remarks, and appointment status.

• Update the company's CRM, Excel sheet, software, or designated lead-management system regularly.

• Make scheduled follow-up calls to previously contacted customers and ensure that no potential lead is missed.

• Achieve assigned daily, weekly, and monthly call and lead-generation targets.

• Maintain proper call discipline, punctuality, professionalism, and adherence to the company's call center procedures.

• Follow the approved calling script, communication guidelines, and customer-handling procedures of the company.

• Maintain confidentiality of customer information, contact numbers, project information, pricing, and company data.

• Prepare and submit daily call reports and performance reports to the Call Center/Sales Supervisor.

• Mobile bill,T/A
• Salary Review: Yearly
• Festival Bonus: 2