Duty Manager/ Front Office Supervisor
Job Description
Title: Duty Manager/ Front Office Supervisor
Company Name: Best Western Plus Maya
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management
∎ Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software's, Telephone Switch board.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's.
∎ Assists in VIP's arrival departure in absence of guest relation officers.
∎ Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
∎ Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
∎ Assists in sending guest messages.
∎ Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
∎ Assists in handling room lock problems.
∎ Prepares and checks for VIP's arrival and escorts guests to rooms.
∎ Checks group department, fit and ensure switchboard makes appropriate wake up calls.
∎ Handles guest complaints and other related problems and reports on the Assistant Manager's log book.
∎ Assists reception, business centre, cashier, concierge and bell captain during they are busy.
∎ Answers guests inquires, handles complaints and attend to the needs of the guests.
∎ Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
∎ Authorities charges to be made for late departures and/or compliments on them.
∎ Promotes and maintains good public relations.
∎ Motivates and maintains good staff relation
∎ Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
∎ To responsible for front office operation during the absence of Front Office Manager (HO).
∎ To discuss all matters that needed to follow up with the next shift Reception Manager.
∎ Approves the working schedule for the front office attendants and submits them to front office manager (HO).
∎ Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior,
∎ Assigns and Approves Duty roster for all Front desk staffs.
Additional Requirements:
∎ Age at most 32 years
Salary: Negotiable
Application Deadline: September 23, 2019
Company Information:
∎ Best Western Plus Maya
Category: Hospitality/ Travel/ Tourism
Read Before Apply: Should be Fluent In English. Must be able to communicate in English writing and speaking both. Good and charming personality with other language knowledge will get extra advantage.Candidates applying in 2 different position will lead to disqualification Contacting BWPM officials for any kind reference is strictly prohibited Please apply through BD jobs online application only and any other means of cv submission will lead you to disqualification . Candidates must have to attend interview if selected.
