Documentation & Customer Service Executive

Job Description

Title: Documentation & Customer Service Executive

Company Name: HANGEUL GLOBAL LEARNING CENTER

Vacancy: 3

Age: 18 to 28 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Age 18 to 28 years

• Application Processing: Receive, review, and process internal/external applications (e.g., university application, refund) ensuring completeness and compliance.

• Document Assessment: Evaluate submitted documents for accuracy, authenticity, and alignment with company policies and regulatory requirements.

• Document Guideline Development & Dissemination: Create, update, and circulate clear guidelines on document submission, formatting, and approval workflows.

• Record Keeping & Filing: Maintain organized physical and digital records of all administrative documents for easy retrieval and audit readiness.

• Coordination with Other Departments: Liaise between departments (e.g., HR, Finance, Operations) to ensure smooth document flow and task follow‑up.

• Reporting & Compliance Monitoring: Prepare periodic reports on document status, pending applications, and administrative bottlenecks; ensure adherence to legal and organizational standards.

• Query Resolution & Support: Respond to staff or applicant inquiries regarding document requirements, application status, and procedural clarifications.

• Mobile bill
• Festival Bonus: 2