Documentation And Customer Service Executive

Job Description

Title: Documentation And Customer Service Executive

Company Name: HANGEUL GLOBAL LEARNING CENTER

Vacancy: 1

Age: 18 to 28 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Age 18 to 28 years

1. Application Processing:

Receive, review, and process internal/external applications (e.g., universityapplication, refund) ensuring completeness and compliance.

2. Document Assessment

Evaluate submitted documents for accuracy, authenticity, and alignment with company policies and regulatory requirements.

3. Document Guideline Development & Dissemination

Create, update, and circulate clear guidelines on document submission, formatting, and approval workflows.

4. Record Keeping & Filing

Maintain organized physical and digital records of all administrative documents for easy retrieval and audit readiness.

5. Coordination with Other Departments

Liaise between departments (e.g., HR, Finance, Operations) to ensure smooth document flow and task follow‑up.

6. Reporting & Compliance Monitoring

Prepare periodic reports on document status, pending applications, and administrative bottlenecks; ensure adherence to legal and organizational standards.

7. Query Resolution & Support

Respond to staff or applicant inquiries regarding document requirements, application status, and procedural clarifications.

• Mobile bill
• Festival Bonus: 2