Deputy Manager/ Manager (Customer Service)

Job Description

Title: Deputy Manager/ Manager (Customer Service)

Company Name: MJL Bangladesh PLC

Vacancy: 1

Age: At least 30 years

Job Location: Dhaka

Salary: --

Experience:

• 8 to 10 years
• The applicants should have experience in the following business area(s): Fuel/Petroleum

• Master of Business Administration (MBA)

MBA or equivalent from any reputed public or private University

• 8 to 10 years
• The applicants should have experience in the following business area(s): Fuel/Petroleum

• Age At least 30 years

08-10 years of working experience in the relevant area

Skill & Abilities:

• Proven working experience in a similar role

• An analytical mind with problem-solving skills

• A team player with good organizational and multitasking abilities

• Excellent communication skill with attention to detail

• Familiarity to administrative & report writing skills

MJL Bangladesh PLC. (MJLBPLC) is a public limited company active in Bangladesh's downstream petroleum sector. It is a fast-growing company expanding its business in owning, managing, and operating vessels in the international market and investing in various warehousing and finance activities.

Department: Customer Service

Job Responsibilities:

• Assist in monitoring key account activities to ensure consistent sales support and service quality

• Support the development and implementation of “best practices” across the department to improve efficiency, reduce cost, and enhance customer service

• Ensure availability of all imported and local finished products in consultation with the Supply Chain and Lube Oil Blending Plant, based on the sales forecast and additional requirements

• Ensure all sales-related IT systems and business processes are in place and collaborate with the SAP team, aiming to improve system efficiency and department performance

• Act as the point of contact for handling customer complaints professionally

• Ensure customers are treated in a friendly, helpful, and professional manner

• Stay informed on legislation and policies related to customer service, sales, and ensure the team is updated on relevant changes

• Assist in monitoring and evaluating the service performance of third-party vendors

• Ensure full compliance with local and corporate SH&E (Safety, Health & Environment) policies and report any incidents or hazards