Deputy General Manager(DGM)

Job Description

Title: Deputy General Manager(DGM)

Company Name: China Holidays

Vacancy: --

Age: At least 35 years

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:

• 7 to 9 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup

Bachelor/Honors, Masters

• 7 to 9 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup

• Age At least 35 years

About Us:

At China Holidays, we are dedicated to providing top-notch travel solutions, including visa services, travel tickets, hotel bookings, and tour packages to destinations worldwide. We are looking for an experienced and dynamic Travel Agency Deputy General Manager(DGM) to drive growth.

Responsibilities:

Operational Management:

• Managing the daily activities of the agency, including visa processing, ticketing, and bookings, to ensure all tasks are completed efficiently and on time.

Training & Development:

• Providing training and development opportunities to staff to enhance their skills and service quality.

Performance Monitoring:

• Monitoring staff performance, providing feedback, and conducting performance evaluations to ensure high productivity.

Customer Service Management:

• Handling customer inquiries, complaints, and requests, ensuring a high level of customer satisfaction.

Client Relationship Management:

• Building and maintaining strong relationships with clients to ensure repeat business and referrals.

Booking & Reservations Management:

• Managing & apply hotel bookings, air ticketing, and other reservations to ensure accuracy and efficiency.

Sales & Revenue Management:

• Working to achieve sales targets set by the company, including upselling additional services such as travel insurance or tour packages.

Pricing Strategy:

• Assisting in setting competitive pricing for services and managing discounts or promotions to attract customers.

Marketing & Promotion:

• Implementing local marketing initiatives, such as promotions or partnerships, to attract customers.

Join Us:

If you`re passionate about travel and have the leadership skills to manage a thriving travel agency, we`d love to hear from you!

(Competitive + Benefits)