Customers Relationship Officer

Job Description

Title: Customers Relationship Officer

Company Name: Ritz Pte Bangladesh

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka (Dhanmondi 27, Farmgate)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Coaching Center, Educational Technology (Edtech) Startup

• Higher Secondary

• 2 to 5 years
• The applicants should have experience in the following business area(s): Coaching Center, Educational Technology (Edtech) Startup

• Age 20 to 30 years
• Only Female

Key Responsibilities

Lead Management & Sales Conversion

• • Communicate with potential customers through phone calls, messages, social media, and other communication channels.
  • Follow up on generated leads, understand customer needs, and convert prospects into paying customers.
  • Maintain accurate lead records, follow-up schedules, and sales conversion reports.

B2B Client Acquisition & Meeting Arrangements

• • Identify potential B2B clients, including educational institutions, training centres, agents, and corporate partners.
  • Arrange business meetings with prospective B2B clients from generated leads.
  • Build and maintain long-term business relationships to expand partnerships and generate sales opportunities.

Existing Customer Relationship Management

• • Provide timely support to existing B2B and B2C customers.
  • Resolve customer queries, address complaints, and ensure a positive customer experience.
  • Maintain regular communication with clients to improve customer satisfaction, retention, and repeat business.

Product & Service Promotion

• • Promote the company’s products and services to relevant target audiences through calls, messages, social media, and other marketing channels.
  • Communicate product benefits, features, offers, and pricing clearly to prospective and existing customers.
  • Coordinate with the sales and marketing teams to support promotional campaigns and business development activities.

Brand Building & Market Development

• • Represent the company professionally in all customer interactions.
  • Contribute to building a strong, trusted, and recognisable brand in the education and EdTech market.
  • Help expand the company’s market presence and customer base across Bangladesh.
  • Identify customer needs, market trends, and competitor activities and share insights with management.

Sales Target & Performance Reporting

• • Work towards achieving assigned sales, lead conversion, client acquisition, and customer retention targets.
  • Prepare regular reports on lead follow-ups, sales conversions, B2B meetings, customer feedback, and business opportunities.
  • Coordinate with relevant departments to ensure smooth customer service and business operations.

Expected Outcome

To increase sales conversion, develop valuable B2B partnerships, improve customer satisfaction, retain existing customers, and contribute to establishing the company as a leading EdTech brand in Bangladesh.

• Performance bonus
• Festival Bonus: 2